no one on my team can see the livechat but I’ve added the code and someone from hubspot was able to view and go through it. is there a setting i need to adjust? We have cleared cache and cookies.
Page live chat is on:
no one on my team can see the livechat but I’ve added the code and someone from hubspot was able to view and go through it. is there a setting i need to adjust? We have cleared cache and cookies.
Page live chat is on:
Hi @SJones0,
HubSpot has an overview for troubleshooting the chat here: Troubleshoot chat widget not appearing on website pages
Can you go through these steps and report back?
Best regards