Live Chat: Best practices for multi-languages and multi-ibrands company

Service Hub Tickets & Conversations
1

Hi There,

We started a Live Chat pilot in one country (DE) and the results are so positive that we want to extend this feature to others regions.

I am looking for advices and best practices to make sure we implement the tool correctly. If no such document/tutorial exist below are my first questions:

We created one inbox and assign it to a team of DE tech people. If I want to deploy the chat to other country do I need to create as many Inbox as country because the team won’t be the same members.

Thanks in advance for your help.

2

Hi @hs-user,

Thanks for reaching out.

I’m going to tag some thoughtleaders to see if they can provide some input.

Hi @Krystina @Josh @Bryantworks, do you have any suggestions?

Thanks,

Jess

PS: We also have a DACH Community now @hs-user .

3

Thanks for the tag @JessicaH. Hey @hs-user, you can set this up with different inboxes as you have for DE, but in the chat “Where” settings, you can set this to be a country location, then assign that chatflow to each of it’s respective inboxes based on Country.

Hope that helps!

4

That’s super helpful! Thanks :slightly_smiling_face: