# Live Chat analysis by device

**URL:** <https://community.hubspot.com/t/live-chat-analysis-by-device/23995>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [August 10, 2020, 3:33pm UTC](https://community.hubspot.com/t/live-chat-analysis-by-device/23995 "2020-08-10T15:33:05Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![SofasandStuff](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sofasandstuff/32/39641_2.png) [@SofasandStuff](https://community.hubspot.com/u/SofasandStuff)\
**Post date:** [August 10, 2020, 3:33pm UTC](https://community.hubspot.com/t/live-chat-analysis-by-device/23995/1 "2020-08-10T15:33:05Z")

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I would like to be able to identify the number of people using the live chat function by device this way I can see the effectiveness of live chat on different platforms. Please could this be considered as live chat has been very successful for us during COVID-19 and we want to optomise this properly across devices otherwise we may have to use an external platform.