Lists-Unresponsive

Smart CRM & Sales Hub CRM
1

Hi,

I filter customer lists several days/week start around 500 and reduce to 150-200 contacts, so not working with huge lists. As I filter(or try) HS becomes unresponsive. This happens in Edge and Chrome. I have cleared cache, re-booted, etc. I CANNOT work this way any longer(or try because I can’t complete any work) as I have salespeople reporting up to me that need this information for sequences, etc. Does this happen to others out there? Ready for SF!! BTW, I am running 1 GB ethernet

2

Hi @SFagan34,

Are you experiencing this on other devices as well? Most of the times, this kind of behavior is due to extensions or strict antivirus/firewall – could you try accessing HubSpot in a private/incognito window and/or with all extensions disabled? Does the same behavior occur?

Best regards!

3

Hi Karsten,

I am running into the same issue with Incognito mode.

Thanks

4

Hi @SFagan34,

How about when all extensions are disabled or when you’re on a different device?

Best regards

5

Hi Karsten,

Thank you for the response. I logged in on another system and continue to have the same issues.

Thanks

6

Hi @SFagan34,

This is definitely unusual. It sounds like there could be another extension or application that’s not running “in harmony” with HubSpot, this could be a privacy plugin for example.

To further explore, I’d recommend reaching out to HubSpot support, included in your Professional subscription. They can better try to replicate the issue with access to your portal.

Best regards!