# List for Shared Inboxes

**URL:** <https://community.hubspot.com/t/list-for-shared-inboxes/148988>\
**Category:** CRM\
**Tags:** lists, contacts\
**Created:** [May 4, 2026, 6:45pm UTC](https://community.hubspot.com/t/list-for-shared-inboxes/148988 "2026-05-04T18:45:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![alexagatiss](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@alexagatiss](https://community.hubspot.com/u/alexagatiss)\
**Post date:** [May 4, 2026, 6:45pm UTC](https://community.hubspot.com/t/list-for-shared-inboxes/148988/1 "2026-05-04T18:45:32Z")

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Can anyone think of a way I can create a dynamic list/segment that catches all contacts with a shared inbox email address that come into HubSpot? I’m thinking of accounting, [accountspayable@,](mailto:accountspayable@,) [messages@,](mailto:messages@,) [campaigns@,](mailto:campaigns@,) transactions@

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 4, 2026, 7:27pm UTC](https://community.hubspot.com/t/list-for-shared-inboxes/148988/2 "2026-05-04T19:27:23Z")

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Hi @alexagatiss,

This is a great use case for generative AI, with the tool of your choice. I’m not aware of any exhaustive lists but you could easily prompt an AI for a list of name parts of email addresses that hint at them being shared rather than belonging to individuals.

Depending on the departments your interested in, I would also consider:

- team
- contact
- sales
- service
- noreply
- inquiries
- enquiries
- info

Best regards!

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**Author:** ![alexagatiss](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@alexagatiss](https://community.hubspot.com/u/alexagatiss)\
**Post date:** [May 7, 2026, 5:25pm UTC](https://community.hubspot.com/t/list-for-shared-inboxes/148988/3 "2026-05-07T17:25:52Z")

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Ok, there are some business emails that contain these words after the @ sign. Is there a way to sort “email contains any of” but only before the @ sign, not after.

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [May 7, 2026, 5:33pm UTC](https://community.hubspot.com/t/list-for-shared-inboxes/148988/4 "2026-05-07T17:33:09Z")

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Hey @alexagatiss,  
Working from @karstenkoehler’s recommendation, the closest way to achieve this would be with the “[contains exactly](https://knowledge.hubspot.com/records/view-and-filter-records#select-filter-criteria:~:text=contains%20exactly%3A%20enter,an%20exact%20match.)” filter in your segment and including the ‘example@’ text. If there’s an email that uses the same nomenclature, but after the @, it still shouldn’t catch the filter, as the text isn’t an exact match.  
Also curious to know if Karsten has any other thoughts here.  
Shane, Senior Community Moderator

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 7, 2026, 6:35pm UTC](https://community.hubspot.com/t/list-for-shared-inboxes/148988/5 "2026-05-07T18:35:22Z")

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@alexagatiss sure, simply specify “Email contains any of […] AND Email domain doesn’t contain any of […]” where […] is the list of keywords you’re using.