# list filter isn't working

**URL:** <https://community.hubspot.com/t/list-filter-isnt-working/141368>\
**Category:** Lists, Lead Scoring & Workflows\
**Tags:** lists\
**Created:** [October 21, 2025, 2:22pm UTC](https://community.hubspot.com/t/list-filter-isnt-working/141368 "2025-10-21T14:22:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Natasha\_8Beyond](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/natasha_8beyond/32/74474_2.png) [@Natasha\_8Beyond](https://community.hubspot.com/u/Natasha_8Beyond)\
**Post date:** [October 21, 2025, 2:22pm UTC](https://community.hubspot.com/t/list-filter-isnt-working/141368/1 "2025-10-21T14:22:28Z")

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i changed the dates but nothing changed:

> **[Screenshot](https://prnt.sc/ZWuzNCTCYhRm)**
>
> Captured with Lightshot

> **[Screenshot](https://prnt.sc/SXW8cniu1T7e)**
>
> Captured with Lightshot

after 15 mins it worked.

this happens to me all the tiem.

imaging how much time and energy goes every time I want to create a report or check something. this happens everytime - I have to wait so long and refresh so many times till something happens. BTW this is not the first time I flagged this. So you redesigned the lists and renamed them. bugs are still there, so why?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 21, 2025, 4:21pm UTC](https://community.hubspot.com/t/list-filter-isnt-working/141368/2 "2025-10-21T16:21:16Z")

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Hi [@Natasha\_8Beyond](https://community.hubspot.com/t5/user/viewprofilepage/user-id/771717),

Happy to help here – although I’m not quite sure what I’m looking at.

Could you please describe what you’re expected outcome is and what you’re seeing instead; and what exactly the discrepancy between now and 15 minutes after is?

In general, HubSpot segments / lists require a moment to populate, especially in larger portals or when large amounts of records are concerned. Even if not, it simply takes a moment. That has been the case for as long as I can think and is to some extent expected behavior.

Best regards

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<div class="post-metadata">

**Author:** ![Natasha\_8Beyond](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/natasha_8beyond/32/74474_2.png) [@Natasha\_8Beyond](https://community.hubspot.com/u/Natasha_8Beyond)\
**Post date:** [October 22, 2025, 8:07am UTC](https://community.hubspot.com/t/list-filter-isnt-working/141368/3 "2025-10-22T08:07:11Z")

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In the images I shared, I changed the dates, but the same leads appeared.

The lists populate quickly. The actual problems I’m facing are:

1. Sometimes the lists get stuck and don’t populate—like what happened yesterday.  
2. Bigger problem: After the lists populate quickly, I move to “Performance” and see the pie data, which doesn’t update. This wastes my time the most. I’ve lost hours refreshing it.

I have to use lists because they have the most accurate data compared to other places in HubSpot. Why is it like that? I don’t know.

\* Nothing changed in the 15 minutes; it just started working all of a sudden.

Thank you.

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 22, 2025, 8:14am UTC](https://community.hubspot.com/t/list-filter-isnt-working/141368/4 "2025-10-22T08:14:04Z")

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[@Natasha\_8Beyond](https://community.hubspot.com/t5/user/viewprofilepage/user-id/771717) are you using a supported browser? [Browsers supported by HubSpot](https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot)

If so, and if the issue persists, this seems to be a bug and I’d recommend reaching out to HubSpot support directly in-app via chat or email.

Keep in mind however that lists take a moment to populate correctly and that reports have the refresh rates mentioned here: [Frequency of HubSpot analytics updates](https://knowledge.hubspot.com/reports/how-often-do-analytics-in-hubspot-update)

Best regards