# Links Preview in Emails

**URL:** <https://community.hubspot.com/t/links-preview-in-emails/33078>\
**Category:** Sales Email\
**Tags:** crm, sales, email-deliverability\
**Created:** [March 12, 2021, 11:36am UTC](https://community.hubspot.com/t/links-preview-in-emails/33078 "2021-03-12T11:36:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![EleniS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elenis/32/38114_2.png) [@EleniS](https://community.hubspot.com/u/EleniS)\
**Post date:** [March 12, 2021, 11:36am UTC](https://community.hubspot.com/t/links-preview-in-emails/33078/1 "2021-03-12T11:36:18Z")

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Hello,  
This is an old unresolved but serious issue as potential clients have reported to us that they are hesitant of opening the links sent in our email templates via HubSpot, as the link’s preview looks very long and suspicious (especially on Outlook). Is there anthing we can do to prevent these long tracking links from being shown in our emails?  
Thank you!  
Eleni

 ![39412i7303A5065AB18ACE.PNG.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/2/02fdcf120f0b7272a69a8717024e4ad51204a603.jpeg)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 12, 2021, 11:42am UTC](https://community.hubspot.com/t/links-preview-in-emails/33078/2 "2021-03-12T11:42:54Z")

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Hi @EleniS,

You can disable one-to-one email tracking: [Turn off one-to-one email tracking or attachment logging](https://knowledge.hubspot.com/connected-email/disable-one-to-one-email-tracking-or-attachment-logging)

After changing this setting, HubSpot will not create these tracking links but keep the original direct link.

However, when tracking is turned off, you won’t see open and click information for emails sent from the CRM, conversations, and email extensions.

Best regards!

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<div class="post-metadata">

**Author:** ![EleniS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elenis/32/38114_2.png) [@EleniS](https://community.hubspot.com/u/EleniS)\
**Post date:** [March 12, 2021, 3:31pm UTC](https://community.hubspot.com/t/links-preview-in-emails/33078/3 "2021-03-12T15:31:13Z")

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Hello Karsten,

Thank you very much, for your prompt and accurate reply!  
My team will implement this solution.  
Best Regards,

Eleni.

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**Author:** ![BLakerveld](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/blakerveld/32/88643_2.png) [@BLakerveld](https://community.hubspot.com/u/BLakerveld)\
**Post date:** [July 14, 2021, 2:30pm UTC](https://community.hubspot.com/t/links-preview-in-emails/33078/4 "2021-07-14T14:30:42Z")

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Dear Karsten,

We have a similar issue as what has been explained above. However we would like to remain the tracking functionality. Can there be anything done to change the previes of the link in some way that it would look more trustable than it currently does.

Best regards

Ben

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 14, 2021, 2:52pm UTC](https://community.hubspot.com/t/links-preview-in-emails/33078/5 "2021-07-14T14:52:37Z")

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Hi @BLakerveld, unfortunately that’s not possible. It’s either one or the other. Best regards!