# Linking Tickets across Inboxes

**URL:** <https://community.hubspot.com/t/linking-tickets-across-inboxes/82747>\
**Category:** Tickets & Conversations\
**Tags:** enterprise\
**Created:** [June 6, 2023, 2:08pm UTC](https://community.hubspot.com/t/linking-tickets-across-inboxes/82747 "2023-06-06T14:08:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CBlake3](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@CBlake3](https://community.hubspot.com/u/CBlake3)\
**Post date:** [June 6, 2023, 2:08pm UTC](https://community.hubspot.com/t/linking-tickets-across-inboxes/82747/1 "2023-06-06T14:08:56Z")

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I’m looking for a way to forward emails between Inboxes without losing the connection to the original Ticket  
Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, and the Ticket it created when it entered Inbox A  
Any suggestions would be appreciated

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<div class="post-metadata">

**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [June 6, 2023, 3:15pm UTC](https://community.hubspot.com/t/linking-tickets-across-inboxes/82747/2 "2023-06-06T15:15:06Z")

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Hi @CBlake3,

Have you considered using the comment feature within the original Inbox vs a completely separate inbox?

> **[Collaborate with your team in the conversations inbox](https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox)**
>
> When working with your team in the conversations inbox, you can collaborate with the rest of your team when assigning, commenting, or forwarding threads.

Josh