Linking Subject in form with related articles

Service Hub Knowledge Base Tool
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1

Good evening :slightly_smiling_face:

I would need your help, concerning a support form in knowledge base .

My client would like that when the user writes something in a support form, it links with related articles of knowledge base.

They are looking for this funcionality: https://help.signaturit.com/hc/es/requests/new

To check functionality, please write in “Asunto” the words: “Enviar un email”- You will see that answers display related articles of Knowdlege base.

Could you pls advice on this?
Thank you!

2

Hi @LMartinezRive,

Thanks for reaching out!

From an initial look, this looks like a custom-coded solution or a custom module that was either built by an in-house developer or agency. Our friends from the Developer’s Forum would have good insight into this!

I would like to invite our subject matter experts to this conversation to see if they have advice.

Hi @Anton, @Teun, @Kevin-C - Do you have any tips or suggestions for @LMartinezRive?

Thank you!

Best,

Kristen