Hi everyone!
Here are some answers to your questions above 
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Unfortunately, there is no way that I can draw a direct connection between a specific ticket in Hubspot to a Jira issue so I know which tickets to refer to.
- I believe you can see the connected Jira on the HubSpot ticket record
- This is for new tickets only made in HubSpot though, or you have to attach old ones
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We just purchased the Support Hub and this is the crucial part of our workflow. Some clients have multiple support tickets and even more Jira issues. Without going through each ticket that the contact has on both sides, how do I know when to respond to a contact if I don’t know which ticket I’m working with?
- Totally hear you! We’re trying to figure out the solution for multiple tickets and multiple Jira connections. It’s not that easy to do multiple mappings between both systems because it messes up ticket properties (the ones that report Jira status, assignee, etc.)
Let me know if you have any other feedback!
Jingo