I have integrated LinkedIn ads account in HubSpot, however, it shows the group name (awareness, consideration, conversion) vs. the actual campaigns that I have in my ads account. This is a problem because when I create a HS campaign, and try to add assets, for LinkedIn, it only shows me “group name” which isn’t what I intended to do.
Any help is highlight appreciated.
Hello @sabih_ss,
Thank you for your inquiry.
Before we proceed, could you kindly provide us with information about where you are seeing the information (group names)? And where is the expected information?
If you have any screenshots available, they would be especially helpful in facilitating a clear understanding of your request.
Best,
Diana
Hi @sabih_ss,
Thank you for confirming the steps you’re taking!
At the moment, after the validation process, you will need to connect the entire group of campaigns to HubSpot and then, you can connect a specific campaign inside the group to associate it to the campaign. This process is elaborated further in the section “Within each ad campaign group, you can edit the individual ad campaigns and ads” in the “Manage your LinkedIn ad campaigns in HubSpot” guide.
Hope this helps,
Diana
How long does it usually take in validation? I still only see campaign groups.
Hi @sabih_ss, I hope you are doing well.
I apologize if my previous response was unclear. The validation process I mentioned earlier was an internal procedure I conducted to verify the steps. To access the campaigns, kindly refer to the instructions outlined in the article that I shared in my most recent reply. Following those guidelines will enable you to link a particular campaign within the campaign group for proper association.
Hope this helps clarify.
Best,
Diana
Thanks @DianaGomez, I tried to follow the instructions you mentioned, but unfortunately, my problem remains the same. In assets, I still only see “campaign groups” but nothing related to my LinkedIn campaign. If I click any “campaign group” then it shows me campaigns, but no option to select individual campaigns (from LinkedIn) to add in my HubSpot campaign.
Attached is one screenshot from HS campaign assets, where it only shows “campaign groups” from LinkedIn. While in the second screenshot, you can see the actual campaigns I have in LinkedIn.
Hi @sabih_ss,
Thank you for trying the steps mentioned.
In this case, considering the situation, the most advisable course of action would be to open a ticket with our support team, this is part of your subscription. By doing so, you’ll have the ability to share your screen and demonstrate precisely what is occurring, along with the steps you’ve taken thus far. Since we, in the community, do not have access to your account or settings, we are unable to provide a solution solely based on the details you provide.
Thank you for your understanding.
Diana
Hi is there an answer to this? Trying to avoid having to open a ticket but am having the same issue. Is it possible to add just the individual ads instead of the entire group to a campaign?