I would like to have an automated feature whereby sales professionals do not need to adjust their status from available to away and vice versa when they log out of Hubspot or close the window.
I believe this should be automated as currently, the live chat still shows as available even though the sales professional has logged out.
Yea encountering this problem it would be useful. Otherwise you have the chat connect to noone and no back up.
This would be amazing for our team - we were hoping for a similar functionality to Slack, where if you shut down or log out you’re automatically switched to offline, and switched back to online when you come back (but of course keep the toggle so you can manually set status when needed)
This enhancement would make the life of many sales and support teams exponentially easier. In our instance, we have our chatbots transferring contacts to live agents during business hours, but it would be great if a user’s status toggled to ‘away’ automatically if their computer went to sleep, or they logged out of HS, or innocently forgot to change their status before leaving for the day/weekend. Thanks!
+1
Sounds like a simple fix on the backend: user logged out of HS? Mark them as Away in chat. Simple automation, no?
is there a way to add this as an automation or automatic if a user is logged into Hubspot or not? Having to toggle your away to available back isnt the perfect scenario. We have tried it where chats are assigned to the next avaialble agent but the problem is if the agent isn’t really available because they forgot to turn it off for the end of the day or the weekend, the chat is stuck. Othertimes if we moved to the contact owner, again, same thing, if that owner isn’t available, they wouldn’t pick up the chat. If we are able to automate their availability based on their log in, it would be much easier to manage.
I’d like to add, as this is something that’s affecting our day-to-day operations. This feels like a very basic capability that would have a significant impact on both workflow and customer experience. In our previous system, an agent’s status automatically switched to “Away” when they closed the platform or turned off their computer, which ensured availability was always accurate.
At the moment, we rely on manual updates or working hours, and this creates gaps. Team members sometimes forget to change their status, and in cases where someone is unexpectedly unavailable (e.g. sick), only an admin can set them as “Away”. If no admin is available, chats continue to be routed to agents who are not actually present. From the customer’s perspective, the agent appears online, which leads to frustration as it seems like they are being ignored.
An automated status based on real-time activity would make a huge difference.