In the company I work we have lots of deals that have multiple line items with different billing dates, having different discounts as well. However, the ARR number calculated from HS takes into consideration all line items, when it should really only take into account the line item that is contributing to this year’s ARR. For example:
- Year 1: $100
- Year 2: $150
- Year 3: $100
It should be that the ARR is $100 when the contract is first signed. However, HS says it is $350 ARR?
It would be great if there was a way around this that anyone knows. We can’t be sending multiple contracts to the same client, nor creating multiple deals. So far, I just make year 2 and 3 one time payments, and update the ARR later on, but this is quite tedious.
Thanks!