# Limitations on Chat Reassignment

**URL:** <https://community.hubspot.com/t/limitations-on-chat-reassignment/119126>\
**Category:** HubSpot Ideas\
**Tags:** workflows, chatflows\
**Created:** [October 24, 2024, 5:03pm UTC](https://community.hubspot.com/t/limitations-on-chat-reassignment/119126 "2024-10-24T17:03:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KGrowth](https://avatars.discourse-cdn.com/v4/letter/k/edb3f5/32.png) [@KGrowth](https://community.hubspot.com/u/KGrowth)\
**Post date:** [October 24, 2024, 5:03pm UTC](https://community.hubspot.com/t/limitations-on-chat-reassignment/119126/1 "2024-10-24T17:03:26Z")

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It would be helpful to have the ability to assign chats to a team or contact owner directly from a **workflow**. Currently, this option does not exist, and if a user is deactivated or deleted, all their **chats** remain **unassigned**. The only alternative is to create an overly complex workflow with one branch per user, which needs to be updated every time a new team member joins.