We’ve got two external clients submitting through a custom support form on customer portal, and both have landed right around a thousand tickets each. New submissions from those two contacts have stopped creating tickets, even though nothing changed on the form or workflow side.
This looks like a Contact-to-Ticket association limit rather than a form issue, since it’s happening to two unrelated clients at almost exactly the same number. I’ve got a case open with HubSpot support and they’re investigating with their dev team, but wanted to ask here in the meantime.
Has anyone else run into a ceiling, especially with high-volume external or self-service intake? I know general association limits have moved up over time, but I’ve also seen reports that ticket-related pairings sometimes sit as exceptions with lower defaults than the rest of the CRM. Curious whether that’s what others foundand, if so, whether it was something support raised on their end or something adjustable from the data model directly.
Will post back once I hear from support with the actual root cause.
Hi @Hrshsin,
Generally, no, there isn’t any limit at 1,000 associations yet, see here: HubSpot Product & Services Catalog
Free accounts may create up to 10,000 associations per association type per record (e.g., a maximum of 10,000 contacts per company).
There’s also this note:
Please note that in some cases, integrations with certain third-party platforms might further limit association volume or overall association capabilities.
Can you confirm that the entire ticket creation process is happening through HubSpot?
Best regards
The user raised 1000 tickets, and now they can’t raise more than that.
Hey @Hrshsin,
Thanks for reaching back out here and thank you @karstenkoehler for your help here so far!
If you already have a Support Ticket open at the moment, I would suggest this would be your best resource, especially if its already been escalated.
Looking forward to your update once you hear back!
Thanks!!
Sam, Community Manager
This looks more like something in the custom ticket-creation or association flow than HubSpot’s documented 10,000 association limit.
Are the tickets created directly through HubSpot forms/workflows, or through your own backend using the Tickets API? Also, are you receiving any API or workflow error when the 1,001st ticket is submitted?
I work on custom HubSpot integrations, so happy to take a look at the flow if support confirms it isn’t a platform-side issue.
Nope, tickets are created through forms and the customer portal. I didn’t receive any error when they reached 1,000 tickets
