Scott from the HubSpot Product team here. I wanted to create a space for conversation around our sunset of the Microsoft VSTO email extension. The tl;dr for why we’re sunsetting this is that Microsoft has moved away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO add-in along with any other VSTO add-in.
For full context and next steps, check out this article. To view other sales extension options, check out our list here.
With that said, let me know if you have any questions or concerns. I’ll try to hop into this thread throughout the next few days to answer questions.
How can we understand if a customer *is currently using* the (sunsetting) HubSpot Sales Outlook desktop add-in, so we know which customers to communicate this out to, rather than contacting *all* customers using Outlook?
Is there a way we can do this, from within their HubSpot portal?
Thanks for your question! There’s no way to see from the customer’s HubSpot portal whether they’ve downloaded the Outlook desktop add-in. However, the VSTO add-in should continue to work in legacy versions of Outlook for now.
I am presently using the legacy desktop version of Outlook because I do not like the new version. If I read the HubSpot support documentation correctly, I will be able to continue using the legacy version but HubSpot will not be supporting any updates. Eventually, I will have to migrate to the new version of Outlook and then convert to the browser version of Outlook for my HubSpot connection. I believe I am not able to maintain the 2 options now on the same device since they will conflict.
Can you advise me if I am correct with the above assumptions? Thanks!
Thanks for your question. You are correct and should only use one of the options available since using both may cause issues. You will be able to continue using the legacy version of Outlook as long as Microsoft continues supporting Outlook legacy, but HubSpot will not be adding more functionality to the VSTO add-in.
I have the same question as @AnnieRECIPE above. How can an ADMIN tell which of our HubSpot users is connected to the no longer supported version of Outlook VSTO email extension, since they each did the integration themselves.
Thanks for your question. There’s no way for an admin to tell which user is using the VSTO add-in. However, the VSTO add-in should continue to work in legacy versions of Outlook for now.
Similar question to TAitken9699 - most of my team uses the legacy desktop version of Outlook - it sounds like we can use this until issues come up but then we will either need to work directly in Hubspot or migrate to the web version of Outlook? Hoping for confirmation so I can keep my team informed.
Thanks for your question. That is correct, you will be able to continue using the legacy version of Outlook as long as Microsoft continues supporting it, but we will not be adding more functionality to the VSTO add-in. And for now, we will also fix any bugs and regressions that we find with the VSTO add-in to make sure it remains functional for our users.
The plugin does not work when the e-mail account is not hosted on Office 365 - If you’re using the new Outlook to manage your E-Mails on a custom domain ( or Gmail ) the plugin doesn’t appear.
The old plugin worked perfectly and I’m sad to see it go.
Since neither switching to an Office365- or Gmail-hosted nor sending all E-Mails through the Hubspot web interface is not an option, what can I do?
It’s really disappointing as logging emails is an essential feature for us. Fingers crossed Hubspot find a solution before Outlook get rid of the legacy version.
Thanks for your question. We recommend that you continue using the VSTO add-in until Microsoft expands supported inbox types in the web-based platform. HubSpot will continue maintaining the VSTO add-in as long as Microsoft supports the legacy versions of Outlook.
Yes, you can always use BCC to manually send emails to HubSpot. But our goal is that we will continue supporting our customers using the legacy Outlook as long as Microsoft supports it, and that most of our users can eventually move over to the new Outlook once more inbox types are supported.
This is insane, we rely on hubspot for tracking our emails and deals but we aren’t going to give up on all of the features of the New Outlook - hello, CoPilot AI add-ins are AMAZING - nor are we going to use the crappy web version - in order to keep using Hubspot.
Seems like we’ll just need to cancel our Hubspot subscription and find another way to track our leads. Hubspot, if you’re listening, you’re going to lose a lot of clients over this
I understand where you’re coming from, and our goal is that you can use all the features of the new Outlook alongside HubSpot’s email tracking and logging. This is dependent on Microsoft’s development of additional support for inbox types and we are working close with their team to get better timelines. Their roadmap is posted here: https://community.hubspot.com/t5/Outlook-Sales-Extension/Ending-Development-for-HubSpot-s-VSTO-Sales-Add-In/td-p/886997
Once we get news that non-O365 inbox types are support, we’ll provide updates here. Let me know if there’s anything else I can help answer for you.
Any news on when the Outlook Desktop application will be supported again, as using the Outlook Web application is not an option for us, and it is key for us with a Outlook Desptop add-in
Hi! If you are currently using O365 as your email service provider, you can install the O365 add-in which works on both desktop and the web versions. If you are not using O365, then you can continue using the Microsoft VSTO extension on the desktop app.
Since HubSpot has discontinued support for the Microsoft Outlook desktop application, we’re looking for alternative solutions. We managed to manually install the Outlook desktop app, but we understand this may only be a temporary fix due to the lack of updates and support.
My question is: Are there any third-party plugins or connectors that would allow us to continue using the Outlook desktop app with HubSpot, without relying on the official support that has been discontinued?
