# Lead Sync not working **URL:** \ **Category:** CRM\ **Tags:** free\ **Created:** [October 24, 2024, 11:03am UTC](https://community.hubspot.com/t/lead-sync-not-working/119081 "2024-10-24T11:03:28Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 11:03am UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/1 "2024-10-24T11:03:28Z")
I manage about 30 facebook Lead ads campaigns - all are synced with hubspot - about 30 different hubspot accounts. Suddenly - Any lead from any campaign are not coming in to hubspot accounts today. Till yesterday was everything fine. Is there any global problem? ---
**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\ **Post date:** [October 24, 2024, 11:13am UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/2 "2024-10-24T11:13:43Z")
Hey @KMatuszak If leads from Facebook Lead ads are not syncing to your HubSpot account, here are some steps you can follow to troubleshoot the issue: [Troubleshoot issues when syncing leads from your Facebook pages to HubSpot](https://knowledge.hubspot.com/ads/manage-facebook-pages-syncing-leads-to-hubspot) ---
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 11:48am UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/3 "2024-10-24T11:48:00Z")
Gaurav I know that article - I am syncing leads form facebook to hubspot accounts more than 3 years. But still - on multiple hubspot accounts leads are not coming in today even though hubspot tells me that lead syncing is Active (green icon) ---
**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\ **Post date:** [October 24, 2024, 11:59am UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/4 "2024-10-24T11:59:04Z")
@KMatuszak In that case, consider taking help from HubSpot support if lead syncing settings are turned on and still HubSpot is not able to sync the leads they can help you in identify the exact issue ---
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 12:19pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/5 "2024-10-24T12:19:25Z")
I do not have access to support. And I dont think so this is my problem. There is same problem on all my client’s hubspot accounts (about 30) and my friends with hubspot has the same problem ---
**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\ **Post date:** [October 24, 2024, 12:23pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/6 "2024-10-24T12:23:33Z")
@KMatuszak This Integration comes under HubSpot’s free tools so you can chat with them weather you are on free plan on HubSpot from here: ![Gaurav_Aggarwal_0-1729772606086.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/1/114d8f0947153ede8dae853fd5d51ced68125864.png) ---
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 12:27pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/7 "2024-10-24T12:27:49Z")
From that point I can only talk to sales or with chat BOT ---
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 2:02pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/8 "2024-10-24T14:02:46Z")
Is there anyone who can claim that lead sync with facebook lead ads worked for him perfectly today? ---
**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\ **Post date:** [October 24, 2024, 2:46pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/9 "2024-10-24T14:46:24Z")
@KMatuszak Yes I can see in one of my client’s HubSpot accounts that facebook leads are getting synced : ![Gaurav_Aggarwal_0-1729781166491.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/0/e0d2e25a5b79971d861142a435365cfeed93cade.png) ---
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 2:51pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/10 "2024-10-24T14:51:44Z")
Is it direct sync hubspot to facebook lead ads or with zapier ? Can’t believe I see it’s working for you, when I see 30 hubspot accounts with suddenly dead lead sync ---
**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\ **Post date:** [October 24, 2024, 2:58pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/11 "2024-10-24T14:58:31Z")
@KMatuszak This is a direct Integration of HubSpot and Facebook ---
**Author:** ![KMatuszak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kmatuszak/32/197222_2.png) [@KMatuszak](https://community.hubspot.com/u/KMatuszak)\ **Post date:** [October 24, 2024, 3:05pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/12 "2024-10-24T15:05:15Z")
It’s America? Maybe the problem is only in Europe accounts ---
**Author:** ![Gaurav\_Aggarwal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gaurav_aggarwal/32/26578_2.png) [@Gaurav\_Aggarwal](https://community.hubspot.com/u/Gaurav_Aggarwal)\ **Post date:** [October 24, 2024, 3:07pm UTC](https://community.hubspot.com/t/lead-sync-not-working/119081/13 "2024-10-24T15:07:30Z")
No, this client is based out in India