# Lead submission error

**URL:** <https://community.hubspot.com/t/lead-submission-error/60287>\
**Category:** Lead Capture Tools\
**Tags:** forms, professional\
**Created:** [July 4, 2022, 11:39am UTC](https://community.hubspot.com/t/lead-submission-error/60287 "2022-07-04T11:39:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![YMichaeli](https://avatars.discourse-cdn.com/v4/letter/y/4da419/32.png) [@YMichaeli](https://community.hubspot.com/u/YMichaeli)\
**Post date:** [July 4, 2022, 11:39am UTC](https://community.hubspot.com/t/lead-submission-error/60287/1 "2022-07-04T11:39:30Z")

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Hi,

We’ve been getting emails from clients saying they get an error when trying to submit a form on our website.

Did anyone else encounter that? The error does not let them complete the submission after they hit “submit”.

We take email, name, and phone. The email field is validated with a business email.

I’ll be happy with your help.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 4, 2022, 11:43am UTC](https://community.hubspot.com/t/lead-submission-error/60287/2 "2022-07-04T11:43:22Z")

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Hi @YMichaeli,

Do you have more details about the browser and device the contacts used when they tried to submit the form?

I’ve encountered in the past that cookie solutions can conflict with HubSpot forms if not set up correctly. Are you using HubSpot’s cookie banner/solution or a third-party solution?

Best regards

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**Author:** ![YMichaeli](https://avatars.discourse-cdn.com/v4/letter/y/4da419/32.png) [@YMichaeli](https://community.hubspot.com/u/YMichaeli)\
**Post date:** [July 6, 2022, 7:24am UTC](https://community.hubspot.com/t/lead-submission-error/60287/3 "2022-07-06T07:24:51Z")

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Hi,

Unfortunately no. We implemented an error log, hopefully, we’ll find the issue.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 6, 2022, 7:29am UTC](https://community.hubspot.com/t/lead-submission-error/60287/4 "2022-07-06T07:29:50Z")

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Hi @YMichaeli,

Are you using HubSpot’s cookie banner/solution or a third-party solution?

Best regards

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<div class="post-metadata">

**Author:** ![YMichaeli](https://avatars.discourse-cdn.com/v4/letter/y/4da419/32.png) [@YMichaeli](https://community.hubspot.com/u/YMichaeli)\
**Post date:** [July 6, 2022, 7:32am UTC](https://community.hubspot.com/t/lead-submission-error/60287/5 "2022-07-06T07:32:21Z")

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nope