# Lead status when lifecycle stage became customer

**URL:** <https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767>\
**Category:** Tips, Tricks & Best Practices\
**Created:** [October 16, 2019, 7:02am UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767 "2019-10-16T07:02:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Angelamr](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/angelamr/32/98612_2.png) [@Angelamr](https://community.hubspot.com/u/Angelamr)\
**Post date:** [October 16, 2019, 7:02am UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767/1 "2019-10-16T07:02:48Z")

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Hi there,

What do you do with the lead status of a contact when that contact becomes a customer?

We have currently 5 different lead status:

- New

- In progress

- Remarketing

- Unqualified

- Duplicate

It is worth it to create another one with customer?

Thanks in advance

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**Author:** ![Kim\_HM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kim_hm/32/2259_2.png) [@Kim\_HM](https://community.hubspot.com/u/Kim_HM)\
**Post date:** [October 16, 2019, 7:23am UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767/2 "2019-10-16T07:23:12Z")

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Hi @Angelamr ,

I would recommend using the lifecycle stage property for this. Please take a look at [this resource](https://knowledge.hubspot.com/contacts/use-lifecycle-stages) for more information about this property.

Let me know if I can help you with anything else!

Best regards,

Kim

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<div class="post-metadata">

**Author:** ![Angelamr](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/angelamr/32/98612_2.png) [@Angelamr](https://community.hubspot.com/u/Angelamr)\
**Post date:** [October 16, 2019, 7:29am UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767/3 "2019-10-16T07:29:44Z")

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Hi Kim,

Thank you for your quick answer.

We are already using the lifecycle stage. My question is, what should be the lead status when a contact becomes a customer. We keep it blank?

Thanks

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**Author:** ![DBrooks2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dbrooks2/32/25270_2.png) [@DBrooks2](https://community.hubspot.com/u/DBrooks2)\
**Post date:** [October 18, 2021, 11:27am UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767/4 "2021-10-18T11:27:45Z")

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Hi Kim,

I have the exact same question. We are using the HubSpot default lead status options at the moment but wanting to see what others do when someone becomes a customer and what lead status they use for this. I am wondering about leaving it blank or connect and set this up as a workflow.

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**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\
**Post date:** [October 16, 2019, 7:24am UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767/5 "2019-10-16T07:24:54Z")

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Lots of discussion around the combined use of Lifecycle Stage + Lead Status.  
- see [Difficulty reporting due to deletion of Became x Lifecycle Stage Date property?](https://community.hubspot.com/t5/Reporting-Analytics/Difficulty-reporting-due-to-deletion-of-Became-x-Lifecycle-Stage/m-p/194115/highlight/true#M625)

A few good candidates we’ve seen for Customer + Lead Status follow:  
- Customer-Active  
- Customer-Inactive  
- Customer-Cancelled  
- Customer-Payment Issues

At first glance, these seemed redundant. However, they’re very useful at scale when used at the COMPANY level combined with a workflow to update all associated Contact Lead Statuses. (important)

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<div class="post-metadata">

**Author:** ![casebook\_brian](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/casebook_brian/32/39660_2.png) [@casebook\_brian](https://community.hubspot.com/u/casebook_brian)\
**Post date:** [February 20, 2022, 3:16pm UTC](https://community.hubspot.com/t/lead-status-when-lifecycle-stage-became-customer/16767/6 "2022-02-20T15:16:36Z")

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Frank - an old post but I was curious if this is still your “go-to” method? I’m curious if you have suggestions (other than training 😁) to prevent sales reps from using the “inactive” lead status? I try to keep the Lead Status property pretty straightforward for the team, since they regularly make manual updates to that field.