Lead Stage Tracker Card – Open Leads Not Prioritised When Using Multiple Lead Pipelines

HubSpot Ideas
1

When using multiple Lead Pipelines, the Lead Stage Tracker card on Contact and Deal records becomes difficult to use.

The card displays Leads in the order of the Lead Pipeline stage order, not by status (open vs closed).

The Problem

If Pipeline 1 has several closed Leads (Qualified/Disqualified), they appear first.

Open Leads (New, Attempting, Connected) from Pipeline 2 can be pushed onto page 2 — meaning a sales rep may not even see active Leads without manually paginating.

In multi-pipeline environments, this creates real risk of missed follow-up.

Current Limitations

  • Sorting order cannot be customised
  • No option to prioritise open Leads
  • Cannot create a custom association card for Leads
  • No ability to modify displayed properties

Suggested Improvements

At minimum:

  • Always show open Leads at the top

Ideally:

  • Add sorting options (Open first, Newest first, etc.)
  • Allow configurable properties on the card
  • Enable custom association cards for the Lead object

Open work should always be surfaced first.
If others are experiencing this, please upvote :+1:

2

I got this slightly wrong, here is the correction.

The Problem

The Lead Stage Tracker displays associated Leads in Record ID order.

Since Record IDs are randomly generated when the Lead is created, this results in Leads appearing in what is effectively a random order.

This creates a major visibility issue:

  • Open Leads (New, Attempting, Connected) are not prioritised
  • Closed Leads (Qualified, Disqualified) may appear above active ones
  • Sales reps may not immediately see open Leads
  • Pagination makes this worse when multiple Leads are associated

In environments using multiple Lead Pipelines, this becomes even more problematic.

Current Limitations

  • Sorting order cannot be customised
  • No option to prioritise open Leads
  • Cannot modify which properties appear
  • Cannot create a custom association card for the Lead object

Suggested Improvements

At minimum:

  • Display open Leads at the top

Ideally:

  • Add sorting options (Open first, Newest created, Last activity, Pipeline, etc.)
  • Allow configurable properties on the card
  • Enable creation of custom association cards for Leads

Open work should always be surfaced first to reduce risk of missed follow-up.

If others are experiencing this, please upvote :+1: