Hey everyone,
Is there a way to add a lead score that highlights if a user has engaged with our social media posts or followed our pages etc.?
From what I can see, this isn’t possible but thought I’d check.
Is this something that could be set up as a workflow first or does this data just not get pushed into HubSpot?
Hi @timo1,
Social media post engagements or the follower status of a person are not associated automatically with a contact record, unfortunately. You would have to manually track (in custom properties, for example) for you to include it in a score property.
There might be integrations that help you do this but I’m not sure whether these would be following the terms and conditions of the social networks as they would have to crawl and make available the email address of the contact to allow for a matching with a contact record – something I’d assume would require explicit consent by the user.
Best regards
Hey there,
Yes, there’s a way to keep track of how much people like our social media posts and if they follow our pages. We can use special tools to do this. These tools help us know if people are interested, and we can give them a score based on that. It’s like a game where we see who’s the most interested in what we share.
AND
We have two options. We can make a plan to track this activity, or we can see if HubSpot already gets this information automatically. We want to know how people like our social media stuff!
Hi @Masood,
which tool do you use therefore? Good to know that there is a possibility to track social media engagement within HubSpot. I would highly appreciate it if you share more about it.
Thanks in advance.
Best regards
Yusuf