# Lead Response Time Reporting

**URL:** <https://community.hubspot.com/t/lead-response-time-reporting/133064>\
**Category:** Reporting & Analytics\
**Tags:** professional\
**Created:** [May 20, 2025, 8:45pm UTC](https://community.hubspot.com/t/lead-response-time-reporting/133064 "2025-05-20T20:45:02Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 21, 2025, 3:57am UTC](https://community.hubspot.com/t/lead-response-time-reporting/133064/4 "2025-05-21T03:57:37Z")

</div>

Hi @SaraC9712,

HubSpot actually has an out of the box report for this in the [Sales Analytics](https://knowledge.hubspot.com/reports/create-sales-reports-with-the-sales-reports-analytics-tool) tool (available in Sales Hub Professional and Enterprise). Navigate to _Reports_ \> _Analytics Tools_ \> _Sales Analytics_ \> _Lead response time_:

View the average amount of time it takes for a contact owner to take a qualifying action on a newly assigned contact. Qualifying actions include sending an email, calling, using chat, recording a meeting outcome, or marking a task as in progress or completed.

If this definition does not match what you’re trying to do, you could also leverage a calculation property (time between). [Create calculation and rollup properties](https://knowledge.hubspot.com/properties/create-calculation-properties)

In this calculation property, you would reference two dates:

- Start date (could be “Create date”, “First conversion date” or, if you have to apply your own logic a custom date property filled by a workflow)
- End date (could be set via workflow)

> * * *
> 
> @SaraC9712 wrote:
> 
> I filled out an internal intake form.
> 
> * * *

Keep in mind that HubSpot expects all form submissions to be external, not internal. Why you can submit a form on behalf of a contact, HubSpot does not differentiate between internal and external. Form submissions are always attributed to the contact themselves.

Hope this helps!

---

_[View the full topic](https://community.hubspot.com/t/lead-response-time-reporting/133064)._