# Lead Response Time Reporting

**URL:** <https://community.hubspot.com/t/lead-response-time-reporting/133064>\
**Category:** Reporting & Analytics\
**Tags:** professional\
**Created:** [May 20, 2025, 8:45pm UTC](https://community.hubspot.com/t/lead-response-time-reporting/133064 "2025-05-20T20:45:02Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![JessicaHatchiDigital](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JessicaHatchiDigital](https://community.hubspot.com/u/JessicaHatchiDigital)\
**Post date:** [May 21, 2025, 12:16am UTC](https://community.hubspot.com/t/lead-response-time-reporting/133064/2 "2025-05-21T00:16:37Z")

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Hi @SaraC9712,

HubSpot’s lead response time property can be tricky. It’s meant to show how fast you follow up, but it doesn’t always reflect real activity — especially if you’re logging calls manually or using internal forms.

HubSpot calculates the time it took the current owner to do first qualifying engagement (ms) ([see this article)](https://knowledge.hubspot.com/properties/hubspots-default-contact-properties).

But:

- Manually logged activities (especially after-the-fact) can be ignored
- Internal submissions might skew the contact create date
- It doesn’t always use the activity you’d expect as “first”

As an alternative you could use HubSpot Workflows + a Custom Date Property

Set up a custom **“First Contacted”** date property and use a workflow to timestamp it when a rep sends the first email, logs a call, or books a meeting.

You can then use a calculated property to track response time between form submission and first contact.

I hope this helps,

Jess

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_[View the full topic](https://community.hubspot.com/t/lead-response-time-reporting/133064)._