Lead Management Course Won't Complete – Paid Tool Required for Optional Exercises

Academy HubSpot Academy Support
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1

Hello HubSpot Academy Support,

I’ve completed all the video lessons in the “Lead Management with HubSpot” course, but I’m unable to finish the course and receive my certificate.

The issue is that several items marked “[Optional] Practical exercise” (for example, “Create a Lead Nurturing Workflow in HubSpot” and “Create an Active List in HubSpot”) require Marketing Hub Professional, which I don’t have on my free account. These optional exercises won’t mark as complete, and because of this the overall course won’t register as finished — so I can’t access my certificate.

I’ve tried clicking the completion circles directly and refreshing the page, but the optional items remain unticked.

Since these exercises are labelled optional and require a paid product I don’t have access to, could you please help me with this case? The course name is “Lead Management with HubSpot.”

Thank you very much for your help.

2

Hi @TeryRobins15,

That’s correct - certain activities require the features available on paid accounts.

You can consider doing a 14 day trial of the required HubSpot subscriptions to complete the exercises, then simply not continue with a paid subscription after the trial.

Best regards!