# Lead capture in live chat

**URL:** <https://community.hubspot.com/t/lead-capture-in-live-chat/146038>\
**Category:** HubSpot Ideas\
**Tags:** chat\
**Created:** [February 10, 2026, 2:06pm UTC](https://community.hubspot.com/t/lead-capture-in-live-chat/146038 "2026-02-10T14:06:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![RJH1471](https://avatars.discourse-cdn.com/v4/letter/r/c67d28/32.png) [@RJH1471](https://community.hubspot.com/u/RJH1471)\
**Post date:** [February 10, 2026, 2:06pm UTC](https://community.hubspot.com/t/lead-capture-in-live-chat/146038/1 "2026-02-10T14:06:35Z")

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I would like to request a new feature for the live chat function but to first explain the context I want to drop these images in here for context. These allows us to prompt the user to give their email address within a few options. If they provide this, it creates the starting point of a contact for the person.

 ![RJH1471_0-1770732057582.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/6/f631636753bf994ddf3e5a90b1ab0d77caf44be6.png)

 ![RJH1471_1-1770732183815.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/f657d42d54f20fa0535bdf6c996bfa73dad8a236.png)

This is particularly useful, but I would like to request the ability to trigger this manually within the chat, in addition to similar prompts that ask the user to enter their name or phone number.  
Essentially I see it as working as a mini form that can be prompted to add extra layers to their contact record, rather than simply entering it as plain text which would then need to be manually transferred.