The “latest time” spent in a lifecycle stage properties are not capturing actual time spent correctly. This is especially apparent in the `customer` lifecycle stage where the value is null.
I’ve tested this on multiple contacts (progressing to `customer` stage) and the value continues to remain null.
Is this a known issue across all instances?
Hi @DSchrager,
This is expected behavior, see here: Use contact and company lifecycle stages
Latest time in [stage] (Professional and Enterprise only): the total time in seconds spent by the contact in the stage since it last entered the stage. When a contact is currently in a stage, it will have no value for this property, unless it had previously been in that stage. In that case, its value will refer to the previous time in the stage and will not update until the contact leaves the stage.
Best regards!