Hello,
I spoke to hubspot support while trying to connect my outlook email to hubspot. I was unable to connect my email or at the extension in outlook. Hubspot support told me I have to go back to a previous version of outlook client and outlook web in order to use the extension and properly connect my email. Is this the case for anyone else? Is there anyway the hubspot team can figure out how to integrate the extension with the latest outlook client?
Hi @RToole
When you say “I was unable to connect my email or at the extension in outlook” did you get an error message? If so, could you share it? What operating system are you running on your laptop/computer?
This article outlines the system requirements to use the Outlook extension.
Depending on what Microsoft subscription you have, the Office 365 extension might be the better option.
I have also seen cases where a Microsoft admin needs to enbale/allow third party access to the inbox.
Let me know if that helps.
Frank