I want my appointment confirmation emails to display not only the date of the appointment but the time that the appointment will happen. Right now I have my personal token as Last Booked Meeting Date. But when I test the email, it only displays the date and not the time. Do I have a setting that is turned off or something? It would be helpful in an appointment confirmation to see the time in the email and not just the date.
Hi @KeatonB,
Thank you for reaching out to the Community!
Happy to clarify! Our timestamp field type such as “Last Booked Meeting Date” can’t surface the time in an email personalization token. It will only surface the date at this moment. I would recommend upvoting this related feature request in the Ideas Forum to show your support for its implementation.
I also wanted to share a few workarounds:
- You could try to create a single-line text custom property for the “Last Booked Meeting Date” and use a personalization token for it. I haven’t tried this out personally, but that’s a native workaround that comes to mind
- @ndwilliams3 outlines how this can be achieved with the Custom Code Action (available for Operations Hub Professional or Enterprise) in this related community post. I would advise working with a developer if you would like to try the custom code route.
- @Jwberry shares a workaround on how to customize meeting follow-up reminder emails here
I hope this information helps clarify!
Best,
Kristen