Landing Page Editor – Missing Font Options in Rich Text Module

Marketing & Content Hub Blog, Website & Page Publishing
1

Hi everyone,

I’m experiencing an issue with the landing page editor in HubSpot. In the Rich Text module, the font selection dropdown appears to be empty or not functioning properly. As a result, I’m unable to choose or change fonts when editing content.

I’ve attached a screenshot showing the problem – the font dropdown is visible but contains no options.

Has anyone encountered a similar issue?
Is this a known bug or could it be related to browser/cache settings?

LP.png
LP.png1176×277 51.2 KB

Thanks in advance for any help!

2

Hey @PJas,
Thanks so much for posting in the Community!
Can you please confirm the following;
-Does the behavior persist in an incognito window?
-Do other users in your portal experience the same issue?
I’d also like to tag in a few Community experts to see what insight they may have on why this is occurring. @Anton, @alyssamwilie, and @RomyFuchs1 - any thoughts here?
Shane, Senior Community Moderator

3

Hi Shane,

Thanks for your response!

  • Yes, the issue also occurs in an incognito window.
  • Yes, other users in our organization are experiencing the same problem as well.

Please let me know if you need any additional details.
PJas

4

Hey @PJas,

what theme are you using? Also - is it a custom module?

best,

Anton

5

Hi Anton,

It’s a standard Rich Text module, not a custom one.
Best,
PJas

6

Thank you.

I can’t recreate it in any of my portals and setups.
Have you uploaded custom fonts? For instance via the brand kit or theme settings?

best,

Anton

7

I haven’t uploaded any custom fonts, but until now they have worked without any issues and were visible in the dropdown list. Yesterday, while trying to edit one landing page, we noticed that they were no longer appearing in the list.
Best,
PJas

8

Hey @PJas and @Anton,
Just following up to see if we have any updates!
Shane, Senior Community Moderator