# Knowledge Base tool after trial ends.

**URL:** <https://community.hubspot.com/t/knowledge-base-tool-after-trial-ends/88376>\
**Category:** Knowledge Base Tool\
**Tags:** academy\
**Created:** [August 26, 2023, 5:25am UTC](https://community.hubspot.com/t/knowledge-base-tool-after-trial-ends/88376 "2023-08-26T05:25:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![LFelipe](https://avatars.discourse-cdn.com/v4/letter/l/a5b964/32.png) [@LFelipe](https://community.hubspot.com/u/LFelipe)\
**Post date:** [August 26, 2023, 5:25am UTC](https://community.hubspot.com/t/knowledge-base-tool-after-trial-ends/88376/1 "2023-08-26T05:25:20Z")

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Hi, greetings! I’m currently working on a FAQ ChatBot for a ibm.skillsbuild project. I’m using the knowledge base tool for this and currently using the free trial and possibly some features from it in the ChatBot too. And, i wish to know what will happen to the chatbot features when the 14 days trial ends.  
Will my Knowledge Base freeze and the ChatBot will not use it anymore ? or is there a chance that it will continue to work however i wont be enabled to edit it or add anything.  
Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.  
Ps: i’m absolutely loving the tools.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 26, 2023, 5:28am UTC](https://community.hubspot.com/t/knowledge-base-tool-after-trial-ends/88376/2 "2023-08-26T05:28:51Z")

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Hi @LFelipe,

The chatbot is a free feature and you’ll be able to continue using it after your trial: [Create a live chat](https://knowledge.hubspot.com/chatflows/create-a-live-chat)

In terms of your the knowledge base, this page details what’ll happen: [https://knowledge.hubspot.com/account/downgrade-a-paid-subscription#from-service-hub-professional-to-starter](https://knowledge.hubspot.com/account/downgrade-a-paid-subscription#from-service-hub-professional-to-starter#)

If you’re currently on a Service Hub Professional and you downgrade, “all Knowledge Base articles will unpublish. They will remain unpublished in your account unless you upgrade to a higher subscription.”

> * * *
> 
> @LFelipe wrote:
> 
> Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.
> 
> * * *

Strange indeed but not something that HubSpot controls.

Have a great day!