I just had a talk with my support agent today.
It’s not only “uninspiring” as another commenter put it; it’s absolutely disingenuous when we see how nicely the Hubspot articles appear right in the chat window, and in the browser and compare it to what we as paying customers get.
I counted 3 different fonts (2 san serif and 1 serif), and the article body font looks like the default Times New Roman font. At first, I thought that my pop-up blocker had killed whatever was controlling a style sheet or something. Then I realized that there was no way to edit the font in the Knowledge Base. I’d be happy to have at the very least the basic Hubspot font as a default available.
It’s mind-boggling how something so basic is not even offered, whereas solutions like Zendesk’s Knowledge Base and Intercom’s Articles (example), cover this.