# Knowledge Base reporting

**URL:** <https://community.hubspot.com/t/knowledge-base-reporting/18494>\
**Category:** HubSpot Ideas\
**Tags:** content\
**Created:** [January 31, 2020, 7:11pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494 "2020-01-31T19:11:58Z")\
**Posts on this page:** 11\
**Page:** 2

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**Author:** ![AnaJulia](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@AnaJulia](https://community.hubspot.com/u/AnaJulia)\
**Post date:** [October 29, 2024, 6:12pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/21 "2024-10-29T18:12:45Z")

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It would be great if we could use knowledge base data as a data source for creating custom object reports. I’d like to be able to get more insights by cross-referencing data from contacts who access articles and open tickets.

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**Author:** ![Sarah-P](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@Sarah-P](https://community.hubspot.com/u/Sarah-P)\
**Post date:** [December 9, 2024, 5:05pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/22 "2024-12-09T17:05:57Z")

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I agree with all the requests in this post, do we have any movement or updates on additional reporting features for the KB? - Thanks

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**Author:** ![AHenry74](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@AHenry74](https://community.hubspot.com/u/AHenry74)\
**Post date:** [February 11, 2025, 7:41pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/23 "2025-02-11T19:41:36Z")

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Being able to export reports so I can analyize traffic from different domains would be helpful. The current tools are insufficient.

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**Author:** ![SMcMurtrey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/smcmurtrey/32/87342_2.png) [@SMcMurtrey](https://community.hubspot.com/u/SMcMurtrey)\
**Post date:** [March 17, 2025, 12:56pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/24 "2025-03-17T12:56:52Z")

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Agreed thank you! We would like to find the articles which could be improved.

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**Author:** ![hhiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hhiggins/32/32091_2.png) [@hhiggins](https://community.hubspot.com/u/hhiggins)\
**Post date:** [May 21, 2025, 4:09pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/25 "2025-05-21T16:09:40Z")

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Hi everyone! My name is Hallie, and I’m an Associate Program Manager on our CXM Team here at HubSpot. I connected with our product team, and they confirmed that custom knowledge base reporting is not currently on the roadmap over the next couple of quarters. With that said, _please continue to leave feedback around uses cases for this_, because this could be revisited as current projects are completed. Thanks for your understanding! 🙂

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**Author:** ![MNeustadtl](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mneustadtl/32/103418_2.png) [@MNeustadtl](https://community.hubspot.com/u/MNeustadtl)\
**Post date:** [June 10, 2025, 3:52pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/26 "2025-06-10T15:52:28Z")

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+1

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**Author:** ![esteeratliff](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/esteeratliff/32/2406_2.png) [@esteeratliff](https://community.hubspot.com/u/esteeratliff)\
**Post date:** [August 26, 2025, 4:07pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/27 "2025-08-26T16:07:14Z")

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Definitely need the KB as a datasource for Custom Reporting. Right now, I did find a workaround to monitor article creation. I go to the User Audit Logs, filter for Category = Content & SubCategory = Knowledge Base Article & Action = Creation & am able to export out a report to pivot in excel.

 ![esteeratliff_0-1756224279881.png](https://d2qpr2jzcazej7.cloudfront.net/original/1X/5e452537f4d96eb0e57f3a0a089658f859c6b2c2.png)

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**Author:** ![AC64](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@AC64](https://community.hubspot.com/u/AC64)\
**Post date:** [September 23, 2025, 6:18pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/28 "2025-09-23T18:18:52Z")

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The “ **Article Views Over Time** ” **data** on individual article pages isn’t super helpful without exact “referring page” data. If an article suddenly gains traction without any other data pointing to a “why”, then there is no helpful context behind the number shown on that dashboard.  
Also, **+1 to increasing visibility into the helpful and unhelpful ratings**. Again, it is useless data without seeing which customers or visitors left that feedback for follow-ups or account reviews. Additionally, I would like to see visitors gain the ability to leave written comments alongside their ratings, so _actionable improvements_ can be made.

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**Author:** ![HStafford1](https://avatars.discourse-cdn.com/v4/letter/h/9e8a1a/32.png) [@HStafford1](https://community.hubspot.com/u/HStafford1)\
**Post date:** [February 23, 2026, 2:46pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/29 "2026-02-23T14:46:16Z")

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Agree that this would be a super valuable feature! Adding another vote to the thread in hopes this may become available in some capacity soon 🙏

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**Author:** ![jstntym42](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jstntym42/32/99541_2.png) [@jstntym42](https://community.hubspot.com/u/jstntym42)\
**Post date:** [August 12, 2026, 10:57am UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/30 "2026-08-12T10:57:00Z")

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Thanks for this!

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**Author:** ![jstntym42](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jstntym42/32/99541_2.png) [@jstntym42](https://community.hubspot.com/u/jstntym42)\
**Post date:** [August 12, 2026, 10:57am UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/31 "2026-08-12T10:57:04Z")

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Upvoting - Please add this to Dashboards/Reports. All of the article data is already there. Article creation is a KPI that is very important for our engineers.

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