# Knowledge Base reporting **URL:** \ **Category:** HubSpot Ideas\ **Tags:** content\ **Created:** [January 31, 2020, 7:11pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494 "2020-01-31T19:11:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LiamW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/liamw/32/5125_2.png) [@LiamW](https://community.hubspot.com/u/LiamW)\ **Post date:** [January 31, 2020, 7:11pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/1 "2020-01-31T19:11:58Z")
I would like the ability to report on Knowledgebase article creation in the reports section of HubSpot. Right now the Dashboard provides views over time and specific article views, but to see published articles, drafts, or archived articles you have to be in the Knowledgebase inside of Service Hub. I also believe it would be beneficial to have the ability to show the other fields from “Insights” in the reporting dashboard (i.e. total searches, searches with no result, most searched terms). Being able to see the data in a presentable dashboard is important for many reasons, but as organizations scale Knowledgebase reporting is as important as ticket reporting. ---
**Author:** ![JenBergren](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenbergren/32/17756_2.png) [@JenBergren](https://community.hubspot.com/u/JenBergren)\ **Post date:** [September 12, 2021, 10:56pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/2 "2021-09-12T22:56:33Z")
I have upvoted this idea and would also like increased reporting capabilities either inside the Reports/Dashboard regular area or inside the KnowledgeBase insights area, to see who on my team “owns” each article and is responsible for updates, see my questions [https://community.hubspot.com/t5/Knowledge-Base-Tool/Is-there-a-way-to-show-and-report-on-ownership-of-articles/m-p/491523](https://community.hubspot.com/t5/Knowledge-Base-Tool/Is-there-a-way-to-show-and-report-on-ownership-of-articles/m-p/491523) Thanks! Jen Bergren Sr Operations Manager [Remotish -- A HubSpot RevOps and WebOps Agency](http://remotish.agency) ---
**Author:** ![arthurs](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arthurs/32/104598_2.png) [@arthurs](https://community.hubspot.com/u/arthurs)\ **Post date:** [January 19, 2022, 9:55pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/3 "2022-01-19T21:55:42Z")
Would be nice if Reporting could filter out our company activity. I would like to see only result from outside the company for reacl customers only. ---
**Author:** ![AstridvanDam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/astridvandam/32/33328_2.png) [@AstridvanDam](https://community.hubspot.com/u/AstridvanDam)\ **Post date:** [March 22, 2022, 10:04am UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/4 "2022-03-22T10:04:27Z")
+1 ---
**Author:** ![jessicaimbler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jessicaimbler/32/99730_2.png) [@jessicaimbler](https://community.hubspot.com/u/jessicaimbler)\ **Post date:** [May 14, 2022, 9:59pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/5 "2022-05-14T21:59:48Z")
Love this idea. I am specifically looking for reporting to go on a dashboard. Two metrics: 1. Count of articles edited or created by user (Last 7 days) and 2. Number of unhelpful ratings (Last 7 days) We report our support metrics on a weekly basis and I like having the dashboard of all our metrics emailed to me on a weekly basis, so I have a snapshot every week. These two data points are not available in reports 😞 My team has to track them down individually every week to report. ---
**Author:** ![nscott06](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nscott06/32/192495_2.png) [@nscott06](https://community.hubspot.com/u/nscott06)\ **Post date:** [June 30, 2022, 3:32pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/6 "2022-06-30T15:32:47Z")
The functionality and usability of the Knowledge base are fantastic compared to the platform we moved from. BUT I was shocked that we have no available custom reporting on the KB, this seems to be an oversight, please give us the ability to create custom reports for our KB. ---
**Author:** ![cdorsey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cdorsey/32/27294_2.png) [@cdorsey](https://community.hubspot.com/u/cdorsey)\ **Post date:** [August 12, 2022, 9:52pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/7 "2022-08-12T21:52:35Z")
Absolutely need expanded reporting options for Knowledge Base articles populated to HubSpot. Specifically, I’m seeking the abiilty to see data like we can see with Blog Posts - like those “most recently published.” Would also be nice to see a “most recently updated” but HubSpot doesn’t track a separate updated/published date for Knowledge Base articles like they do with blogs. (It honestly makes zero sense to me why the Knowledge Base articles are so much more limited in fuctions and reports - we’ve loved everything we’ve gotten out of the blogs tool, and it seems like it would have been smart and easy to carry most of that over to the Knowledge Base as a starting point.) ---
**Author:** ![cmedina2020](https://avatars.discourse-cdn.com/v4/letter/c/da6949/32.png) [@cmedina2020](https://community.hubspot.com/u/cmedina2020)\ **Post date:** [August 16, 2022, 3:51pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/8 "2022-08-16T15:51:45Z")
I would also like to see in addition to creation of articles, those that have been modified as well as version of the said article to see what has changed. ---
**Author:** ![AnaisThomas](https://avatars.discourse-cdn.com/v4/letter/a/919ad9/32.png) [@AnaisThomas](https://community.hubspot.com/u/AnaisThomas)\ **Post date:** [October 5, 2022, 3:16pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/9 "2022-10-05T15:16:37Z")
This is a GREAT idea absolutly needed ! ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [February 2, 2023, 7:29pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/10 "2023-02-02T19:29:41Z")
+1 for better reporting! ---
**Author:** ![samthemiller](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@samthemiller](https://community.hubspot.com/u/samthemiller)\ **Post date:** [February 6, 2023, 12:45pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/11 "2023-02-06T12:45:43Z")
+1, we need this for our success team !! ---
**Author:** ![AStaffordFMN](https://avatars.discourse-cdn.com/v4/letter/a/f04885/32.png) [@AStaffordFMN](https://community.hubspot.com/u/AStaffordFMN)\ **Post date:** [July 26, 2023, 4:58am UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/12 "2023-07-26T04:58:34Z")
There is currently zero reporting in Hubspot on the knowledge articles which I find is disappointing for such a well know product. As a content author you have no way to see all articles in a list and also see all the attributes assigned to each article for example Author name, Categories and Audience Access. I am looking to find a way to see ALL Audience tags applied to an article because at the moment you can only filter on 1 of the multiple tags assigned to an aerticle even though the system lets you assign multiple. I have over 250 articles and without opening each one I have no way to see which Audience tags have been assigned with the current filters. At least if I can list them in a report I can use other tools to help me do my job properly. I have already raised a support ticket on this topic and ghet the usual response “raise in the community” as like the majority of posts in here there is no comments from Hubspot or any action. ---
**Author:** ![CBrewer5](https://avatars.discourse-cdn.com/v4/letter/c/ecb155/32.png) [@CBrewer5](https://community.hubspot.com/u/CBrewer5)\ **Post date:** [August 25, 2023, 10:22pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/13 "2023-08-25T22:22:08Z")
We would love to see insights into helpful vs. unhelpful so we can improve. More importantly, we have multiple products and some articles are product specific. We can’t tell if an unhelpful vote is really unhelpful are not the right match. ---
**Author:** ![DBuitrago71](https://avatars.discourse-cdn.com/v4/letter/d/df705f/32.png) [@DBuitrago71](https://community.hubspot.com/u/DBuitrago71)\ **Post date:** [October 5, 2023, 6:09pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/14 "2023-10-05T18:09:15Z")
We really need to have a complete knowledge base report about search terms and search with zero results. ---
**Author:** ![LSibigtroth](https://avatars.discourse-cdn.com/v4/letter/l/838e76/32.png) [@LSibigtroth](https://community.hubspot.com/u/LSibigtroth)\ **Post date:** [February 27, 2024, 4:11pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/15 "2024-02-27T16:11:35Z")
I am also looking to be able to have insight into the videos I loaded into the knowledge base. It would be easier to be able to pull that information into a dashboard instead of having to look at each article to see how the video is being received. ---
**Author:** ![StephHutch](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stephhutch/32/19302_2.png) [@StephHutch](https://community.hubspot.com/u/StephHutch)\ **Post date:** [February 28, 2024, 11:18am UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/16 "2024-02-28T11:18:35Z")
I’d be keen be able to report on KB tags, to be able to see most/least popular and identify poor or duplicate tags to keep our KB articles refined. More than the 2 x default starting reports Reports/Dashboard in the KB would also be helpful. In addition the ability to either add Reports to the ‘KB Insights dashboard’ or move over some of these to the ‘Reports Dashboard’ to create a Custom KB Dashboard to have a consolidated view of KB in a single place. ---
**Author:** ![SJimenez76](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@SJimenez76](https://community.hubspot.com/u/SJimenez76)\ **Post date:** [February 29, 2024, 5:44pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/17 "2024-02-29T17:44:15Z")
It is very important for companies to be able to verify if the articles are seen or read by employees, clients or visitors, this will allow us to improve them, knowing the extent to which they read could help us improve. ---
**Author:** ![KOates](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@KOates](https://community.hubspot.com/u/KOates)\ **Post date:** [April 18, 2024, 8:17pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/18 "2024-04-18T20:17:06Z")
Adding on to this thread of better / more reports for KB Articles… It would SUPER helpful if you simply allowed ous to download the search terms data from the insights tab so that we can perform analysis regarding what search terms people use. (I’m currently manually creating a spreadsheet of over 7K searches and I want to pull my hair out!) ![kba search term dashboard.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/8/a87322706bbae638fa6542ebeaa50c389318902f.png) ---
**Author:** ![LCunningham1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lcunningham1/32/11171_2.png) [@LCunningham1](https://community.hubspot.com/u/LCunningham1)\ **Post date:** [August 29, 2024, 12:50pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/19 "2024-08-29T12:50:54Z")
I’d love to be able to report on number of views and identify if that id growing in a time period, as well as being able to filter specifically on articles with unhelpful/helpful ratings in a duration and compare to previous period. Also being able to run stats on the author of an article - i.e. number of articles updated (we currently have a workaround of using a ticket pipeline to track articles completed but we can’t see specifically views or ratings on those articles. ---
**Author:** ![KDixon27](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kdixon27/32/40320_2.png) [@KDixon27](https://community.hubspot.com/u/KDixon27)\ **Post date:** [September 4, 2024, 6:31pm UTC](https://community.hubspot.com/t/knowledge-base-reporting/18494/20 "2024-09-04T18:31:23Z")
I’d like to do a multi-object custom report to see the contacts demographic information and company firmographic information in correlation with the knowledge base articles they viewed. Other custom company object correlation would be useful. [Next page](https://community.hubspot.com/t/knowledge-base-reporting/18494.md?page=2)