# Knowledge Base Hubspot user permissions

**URL:** <https://community.hubspot.com/t/knowledge-base-hubspot-user-permissions/77771>\
**Category:** HubSpot Ideas\
**Tags:** content\
**Created:** [March 22, 2023, 6:13pm UTC](https://community.hubspot.com/t/knowledge-base-hubspot-user-permissions/77771 "2023-03-22T18:13:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![chelseyvc](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@chelseyvc](https://community.hubspot.com/u/chelseyvc)\
**Post date:** [March 22, 2023, 6:13pm UTC](https://community.hubspot.com/t/knowledge-base-hubspot-user-permissions/77771/1 "2023-03-22T18:13:46Z")

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😥 Currently, there is no option to set Knowledge Base article audience access to only allow permissions for logged in Hubspot users. For example, if I select Private access, the user (even myself) has to be added to a list, then must accept granted access, then create an additional password, just to view Hubspot content that should be available to them via permission settings. I thought the SSO feature might work for this, but it is an entirely different feature.

🙂 Solving for this would remove redundant logins, plus allow us to successfully transfer from Zendesk and continue to use our Knowledge Base articles for customer-facing, public content as well as private, internal-use only/product training content.

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**Author:** ![AEdstrom-Diem](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aedstrom-diem/32/4789_2.png) [@AEdstrom-Diem](https://community.hubspot.com/u/AEdstrom-Diem)\
**Post date:** [October 18, 2024, 8:09am UTC](https://community.hubspot.com/t/knowledge-base-hubspot-user-permissions/77771/2 "2024-10-18T08:09:50Z")

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This is exactly what we would need as well!

Being able to set access based on “Hubspot Users” without “Contacts” being involved at all.

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**Author:** ![TErickson\_OW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/terickson_ow/32/56389_2.png) [@TErickson\_OW](https://community.hubspot.com/u/TErickson_OW)\
**Post date:** [May 11, 2026, 2:58pm UTC](https://community.hubspot.com/t/knowledge-base-hubspot-user-permissions/77771/3 "2026-05-11T14:58:46Z")

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Yeah we need this too. I was told by support last week that best practices were to not have your internal contacts in Hubspot, yet here we are.