Yes! We are currently working on setting up our KB for our customers and would really like to place 1 article under multiple (sub)categories.
Context
The KB is for our customers who use our SaaS applications. So a lot of Getting Started, User questions & answers and in-dept information about functionality and using the applications to get a certain results.
Our categories are the various Modules within our SaaS application and main topics such as Videos, Manual, Training etc. A subcategory is formulated on the question/problem from the customer’s perspective.
What I’m running into now is that we have articles that can be placed under multiple categories. For example: We have explained the absolute basics in an instructional video for all new users. This falls into the category of 1 of our modules. But it also fits with Getting started and in the category Videos. However, I can now select only 1 Category.
Although it would be ideal to have the Getting Started category just be links to the article on the correct place. A kind of hub of the top usefull videos and information within the KB.
The suggested work around is to create the same article multiple times under the different catgories.