Release Notes: June 2026 Product Updates
June was one of HubSpot’s largest shipping months of the year, with major updates across Breeze AI, Customer Agent, Help Desk, Commerce, and reporting. From a redesigned Breeze Projects workspace to expanded Prospecting Agent access, a wave of Commerce Hub improvements, and dozens of CRM and platform updates, here is everything that went live in June.
Important: HubSpot's new theme — classic theme sunsetting August 31
HubSpot's new visual theme is available now for all customers to try before it becomes the default on August 31. The update brings a lighter overall feel, cleaner typography, and more intentional spacing throughout the product. Nothing about how HubSpot works is changing, just how it looks and feels. Customers already on the new theme will notice refinements to link styling, table headers, and button colors based on early feedback. Switching early means you can get familiar at your own pace before the automatic rollout. Try the new theme.
Availability: All hubs and tiers. Public beta.
Now Live
Breeze: More ways to work with AI across the platform
Breeze reaches more surfaces this month, reducing context-switching and surfacing AI assistance at the moment it is most useful.
- Actionable search results: Breeze now appears in global search results for contacts, generating a summary and suggested next actions based on the top result — selecting a suggestion opens Breeze with a pre-filled prompt.
- Email composition: Breeze can now be invoked directly from the CRM email composer using "/" or the toolbar button to draft or suggest email text inline.
- AI-powered CTAs in assignment notifications: When a record is assigned, the notification email now includes AI-generated action buttons linking to the record with a pre-filled Breeze summary and suggested next steps.
- Mobile meeting prep: Breeze now generates on-demand meeting briefings from CRM activity and deal context directly from the HubSpot mobile app's Meeting Detail Page.
- HubSpot Agent for Microsoft 365 Copilot: Live HubSpot data, including deal, ticket, and contact insights, is now accessible from within Microsoft 365 Copilot, fetched in real time and never indexed into Microsoft 365.
Availability: All hubs and tiers. Microsoft 365 Copilot requires a Copilot license or eligible add-on.
Breeze Projects: Collaborative workspaces with file uploads and CRM context
Breeze Projects has been significantly redesigned with direct file uploads and team collaboration, making it a shared AI workspace grounded in both uploaded documents and live CRM data.
- Redesigned workspace with file uploads and CRM references: Users can now upload files (PDFs, docs, spreadsheets, images) directly to a project and @mention CRM records as references, with Breeze carrying that context across every thread.
- Team collaboration and smart setup: Projects can now be shared with teammates with view, edit, and manage permissions. New pre-configured templates cover sales prospecting, meeting prep, and customer support, and project memory retains preferences across sessions.
Availability: All hubs and tiers.
Customer Agent: Smarter engagement and better controls
Customer Agent received five updates this month covering where it works, how it qualifies leads, and how admins control its behavior.
- Coaching Opportunities (replaces Knowledge Gaps): A new page in the Customer Agent dashboard automatically identifies patterns in unresolved conversations, escalations, and negative feedback, surfacing a prioritized list of areas where the agent is struggling.
Available for Pro and Enterprise across all hubs, with HubSpot Credits. - Lead Qualification Triggers: Custom trigger instructions let admins control exactly when Customer Agent initiates lead qualification, written in a rich text editor and testable before publishing.
Available for Pro and Enterprise across all hubs, with HubSpot Credits. - Responds to form submissions: Customer Agent now responds to inbound form submissions connected to a Help Desk or Inbox workspace, sending an automated reply email to the submitter.
Available for Pro and Enterprise across all hubs, with HubSpot Credits. - Email targeting: Admins can now define which contacts Customer Agent responds to on email channels by selecting from existing HubSpot Lists, routing others to the human queue.
Available for all hubs and tiers. - More predictable routing with skill-based routing: Help Desk routing now enforces a single primary assignment method per channel, eliminating hidden competition between Customer Agent and skill-based routing.
Available for Service Hub Enterprise.
Prospecting Agent: Broader access and Seamless integration
Prospecting Agent is now available to every paid HubSpot customer, and a new Seamless integration lets it find net-new contacts matching your target personas.
- Available on all paid hubs: Any non-free portal can now set up Prospecting Agent, with user-level access controlled through permissions settings.
- Suggests contacts from Seamless: The Prospecting Agent connects to Seamless via OAuth, finds contacts matching selected personas, and lets users add them directly to the CRM with drafted outreach ready to go.
Availability: All paid hubs and tiers. Seamless integration available for customers enrolled in Prospecting Agent.
Buyer Intent: Three new signal types
Three new intent signal types expand what Buyer Intent can detect, from company news to deal engagement and custom criteria.
- 20 new company news signals: The Buyer Intent news signal catalog now covers 20 signals spanning financial moves, leadership changes, corporate structure shifts, and competitive activity, all filterable, segmentable, and usable in workflows.
- Key stakeholder and pain point signals: Two new signals, Key Stakeholder Identified and Pain Point Mention, extract insights from deal-associated CRM engagements such as emails, notes, and call transcripts.
- Custom signals: Users can create custom intent signals using plain language descriptions, and HubSpot surfaces matching companies with cited sources for use across segments, workflows, lead scoring, and reporting.
Availability: Customers with HubSpot Credits.
Knowledge Vaults: Structured data support and permissions
Knowledge Vaults gained support for structured data files and granular permission controls this month.
- Structured data files: Knowledge Vaults now support uploading and querying xlsx, csv, json, and xml files, enabling agents to answer analytical questions directly from tabular data including lookups, aggregations, and computed queries.
- Vault permissions: Admins can now set Manage and Use access at both the portal and individual vault levels. Super admins always bypass vault-level restrictions.
Availability: All hubs and tiers.
Help Desk: Routing, views, macros, and conversation controls
Help Desk received six updates covering routing, view organization, and in-conversation tools.
- Assignment workflow routing: A new "Use assignment workflow" routing option lets incoming tickets route directly into a workflow for complex logic such as VIP routing, language-based assignment, or conditional Customer Agent handoffs.
Available for Service Hub Pro and Enterprise. - Folders for views: Reps can now group related Help Desk views into named, collapsible folders in the sidebar with drag-and-drop reordering. Folders are personal and visible only to the creator.
Available for Service Hub Pro and Enterprise. - Expand all / collapse all: A floating button lets reps expand or collapse all messages in a ticket thread at once, and a full-screen mode strips the view to just the conversation and reply editor.
Available for Service Hub Pro and Enterprise. - Support Macros: Macros let reps send a reply and perform multiple follow-up actions, such as updating ticket status, owner, or priority, or enrolling in a workflow, all with a single click from the reply editor.
Available for Service Hub Pro and Enterprise. - Close chat, keep ticket open: Reps can now end a live chat conversation while leaving the associated ticket open for follow-up, automatically switching to the email channel.
Available for Service Hub Pro and Enterprise. - Redesigned ticket automation email editor: The drag-and-drop Marketing Email editor is now available for editing Ticket Received and Ticket Closed automation messages, with no Marketing Hub subscription required.
Available for Service Hub Starter, Pro, and Enterprise.
Workflows: Expanded flexibility and new object support
Five workflow updates add cross-object flexibility, meeting-based triggers, and smarter association actions.
- Actions in all workflow types: A selection of workflow actions are now accessible across all workflow types and can be run on associated objects or custom data sources — for example, adding associated contacts to a segment from a Deal workflow.
Available for Marketing Hub, Sales Hub, Service Hub, Data Hub, and Smart CRM Pro and Enterprise. - Meetings in workflows: Meeting properties and automations are now available in workflows, enabling triggers based on meeting bookings — for example, automatically creating a deal when a demo is booked.
Available for Marketing Hub, Sales Hub, Service Hub, Data Hub, and Smart CRM Pro and Enterprise. - Association action targeting: Association actions in workflows can now target associated records of the enrolled record using options like most recently associated, first created, or records with a specific label.
Available for Pro and Enterprise across all hubs. - Clone marketing emails with simple workflows: Cloning a marketing email now includes a "Copy simple workflows" checkbox to automatically duplicate post-send automations like list additions or property updates.
Available for Marketing Hub Starter, Pro, and Enterprise.
Marketing email, segments, and forms
Six updates across email, segments, and forms improve personalization, list quality, spam filtering, and analytics.
- Custom fonts in marketing email: Custom fonts from your Brand Kit now appear in the drag-and-drop email editor without custom coding, with fallback fonts for clients that don't support them.
Available for all hubs and tiers. - Save draft emails and edit scheduled emails: One-to-one emails can now be saved as drafts from the CRM and finished later. Scheduled emails can be canceled, edited, and re-sent or rescheduled before they go out.
Available for all hubs and tiers. - Predicted email engagement in segments: Segments now display a predicted email engagement level (High, Medium, Low, or Unknown) based on historical contact engagement, visible before sending.
Available for all hubs and tiers. - Improved segment exclusions: The 25-contact limit on segment exclusions has been removed, and new smart toggles make it easy to exclude unsubscribed contacts, non-marketing contacts, and specific email domains.
Available for all hubs and tiers. - AI-powered gibberish detection for forms: AI gibberish detection now covers all text fields across form submissions, with flagged entries moved to the Spam Submissions tool and deleted after 90 days.
Available for Marketing Hub and Content Hub Pro and Enterprise. - Forms Analyze tab: A new set of form reports is now surfaced in the Forms Analyze tab, including AI-powered insights and eight report types covering submissions over time, by page, and by lifecycle stage.
Available for all hubs and tiers.
Content, video, and ads
Four updates across content creation, video editing, and ads management round out HubSpot's marketing tools this month.
- Video transitions: Animated transitions (fade, slide, wipe, clock wipe, flip) are now available in HubSpot's video editor between videos, images, and overlay elements, with durations up to five seconds.
Available for Marketing Hub and Content Hub Pro and Enterprise. - Marketing Studio Analyze tab: A new Analyze tab inside Marketing Studio lets users view all campaign performance metrics without leaving the Studio.
Available for Marketing Hub Pro and Enterprise. - New Ads Analyze tab: The Ads Analyze tab now includes enhanced filters and a customizable reporting dashboard for ad performance over time.
Available for Marketing Hub Pro and Enterprise. - Google Ads account incentives: When creating a new Google Ads account from HubSpot, users can view and select from up to three personalized Google ad credit offers before completing account setup.
Available for all hubs and tiers.
Reporting and dashboards
Reporting improvements this month span the custom report builder, dashboards, and the analytics suite, with new Starter access to pre-built templates.
- Custom Report Builder usability improvements: A new "+" icon for smart field adds, a chart picker with recommendations, a "Visualization only" mode, reorganized tabs (Data, Style, Filters), and an AI summary option make the CRB faster to use.
Available for Pro and Enterprise across all hubs. - New formula options in CRB: Two new guided formula modes, Conditional Logic (If/Else) and Summary Measure (aggregations), provide a more accessible path to custom formulas without requiring syntax knowledge.
Available for Pro and Enterprise across all hubs. - Line item support in CRB and Datasets: Line items can now be joined to Goals in Datasets and visualized alongside goal targets in the Custom Report Builder.
Available for Sales Hub Pro and Enterprise. - Customizable Analyze tabs: The Analyze tab across tools including Website Pages, Landing Pages, Blog, Social, and Forms can now be customized by swapping the default dashboard, adding or removing reports, and rearranging layout.
Available for all Pro and Enterprise subscriptions. - Updated dashboard navigation: The dashboard switcher now includes tabs for All, Recently Viewed, Favorites, and My Dashboards, along with a search field and faster load times.
Available for all hubs and tiers. - Dashboard settings panel: A consolidated settings panel now covers dashboard name, owner, access, description, tags, auto-refresh, and history all in one place.
Available for all hubs and tiers. - Starter access to the Analytics Suite: Starter-tier customers now have access to 50 pre-built report templates covering core Marketing, Sales, and Service metrics, organized by category and ready to use.
Available for Content Hub, Marketing Hub, Sales Hub, Service Hub, and Data Hub Starter.
Commerce: Quotes, payments, and invoices
Commerce Hub received seven updates covering quotes, tax, BNPL options, payment recovery, invoice editing, and financing.
- Restrict module editing in quote templates: Admins can now lock and hide specific modules in quote templates, preventing reps from editing legal terms, pricing, or approved branding on individual quotes.
Available for Commerce Hub Pro and Enterprise. - Automated sales tax on quotes: Sales tax is now calculated automatically in real time based on line item tax category and buyer address, with no HubSpot Payments or Stripe enrollment required.
Available for Commerce Hub Pro and Enterprise. - Automated quote reminders: Reminder emails to signers can now be sent automatically a set number of days after a quote is sent or before it expires, and toggled on or off per individual quote.
Available for Commerce Hub Pro and Enterprise. - Klarna and Affirm at checkout: Both buy-now-pay-later options are now available at checkout. Sellers receive full payment upfront while buyers pay in installments. A 5.99% processing fee applies, plus platform fees.
Available for all hubs and tiers with Commerce Hub payments enabled. - Manually retry failed card payments: Users can now manually retry failed subscription card payments up to three times from the payment details in Commerce, rather than waiting for automated retries.
Available for Commerce Hub with payments enabled, all hubs and tiers. - Edit paid invoices: Teams can now edit line items and balance-changing properties on paid or partially paid one-time invoices, with HubSpot automatically recalculating the balance due and invoice status.
Available for all hubs and tiers. - HubSpot Capital financing: Commerce Hub customers using HubSpot Payments or Stripe in the US and UK can now apply for working capital financing within HubSpot, with funds delivered in one to two business days and repayments deducted from future payments.
Available for US and UK Commerce Hub customers using HubSpot Payments or Stripe.
CRM: Records, properties, and mobile
Ten CRM updates this month improve how records are viewed, organized, and managed.
- Associations limit increases: Association limits have been significantly raised, including up to 500,000 contacts, deals, or tickets per company and up to 1,000,000 deals per product, applied automatically.
Available for all hubs and tiers. - Archive property options: Admins can now hide individual options on enumeration properties so they are no longer selectable, while existing records using those options remain intact.
Available for all hubs and tiers. - Property definition exports: Exporting a property now produces three sheets: the property definition, all assets using it with direct links, and property access information, making audits faster.
Available for all hubs and tiers. - Date properties in conditional property logic: Date and datetime properties can now serve as the controlling property in conditional property logic, causing dependent properties to appear or become required based on date values.
Available for Pro and Enterprise across all hubs. - View all properties on the activity timeline: All properties, including custom properties, can now be viewed directly from a task, call, or meeting on the activity timeline without navigating away from the record.
Available for all hubs and tiers. - Mobile board view syncs with desktop: The mobile app's board view now displays up to 20 properties matching your desktop record card configuration, with sorting and filtering synced to your saved desktop views.
Available for all hubs and tiers (iOS and Android). - Inline association table: Clicking the caret next to a record on any CRM index page expands an inline table of associated record data, with search, filters, customizable columns, and bulk actions.
Rolling out to all hubs and tiers. - View and edit modes for lead scoring rules: Lead Scoring now offers a view mode displaying scoring rules in a readable, collapsed summary alongside the existing edit mode.
Available for Marketing Hub, Sales Hub, and Smart CRM Pro and Enterprise. - Current Customer property: A new system-managed "Current Customer" property identifies whether a company, contact, or custom object is an active customer, configurable via lifecycle stage, a single property, or advanced filters.
Available for Service Hub Pro and Enterprise.
Cleanup automation and deduplication
The account cleanup tool now covers three more object types, and new duplicate detection tools give teams more control over how records are matched and merged.
- Cleanup automation for orders, products, and custom objects: Automated removal of outdated orders, products, and custom object records is now available using time-based criteria, with deleted records recoverable within 90 days.
Available for Enterprise across all hubs. - Custom duplicate detection rules: Users can define their own duplicate matching criteria using exact matches on up to nine properties for contacts and companies, with up to two custom rules per object type.
Available for Data Hub Pro and Enterprise. - Merge preview for duplicate records: Users leveraging custom duplicate detection rules can now preview a merge before executing it, reviewing the full duplicate group and selecting property overrides from a full-screen view.
Available for Pro and Enterprise across all hubs.
Salesforce integration updates
Three Salesforce sync updates give teams more granular control over what data moves between HubSpot and Salesforce, and in which direction.
- New objects in inclusion lists: Inclusion lists in the Salesforce app now support companies, tickets, and custom objects, extending a capability previously available only for contacts.
- Selective sync for Salesforce objects: Users can now filter which Salesforce objects sync to HubSpot by setting criteria on the Salesforce side. Supported for custom objects, tickets, companies (v2), and deals (v2).
- Expanded data mirroring: Lifecycle stage, lead status, contact ownership, and marketing activities are now mirrored across connected accounts automatically.
Availability: Marketing Hub, Sales Hub, Service Hub, and Content Hub Pro and Enterprise.
More integrations: Teams, WhatsApp, Outlook, and more
Several integration updates improve how HubSpot connects with Microsoft tools, WhatsApp, and third-party apps.
- Microsoft Teams: Workflow notifications can now target individual Teams users (not just channels), multi-participant calls are logged in HubSpot, and admin-level installation is upgradeable from integration settings.
Available for Pro and Enterprise across all hubs. - WhatsApp Home: WhatsApp now has its own dedicated Home within HubSpot, including a new Messaging Management page, Template Management experience, and a reporting suite covering delivery, engagement, clicks, opt-outs, and messaging errors.
Available for Marketing Hub and Service Hub Pro and Enterprise. - Improved contact sidebar in Outlook: The HubSpot Sales extension for Classic Outlook for Windows has a modernized contact sidebar with improved readability and navigation.
Available for all hubs and tiers.
Admin, branding, and sandboxes
A set of admin and platform updates simplifies user setup, expands brand management, improves sandboxes, and adds controls for credits and website event tracking.
- Simplified user creation and invite flow: The user creation flow now combines multiple screens into a single page: add a user, assign a seat, and set permissions in one step, with an option to clone an existing user's settings.
Available for all hubs and tiers. - User import expanded: The user import tool now supports teams, seats, managers, job titles, and custom user properties, with enhanced validation that flags errors before the import completes.
Core fields for all accounts; team and seat assignment for Pro and above; custom user properties for Enterprise. - Redesigned Brand settings page: Brand settings are now organized into Brand Kit, Brand Voice, and a new Brand Knowledge section for company data (products, competitors, ideal customer profile) used to personalize AI-generated content.
Available for all hubs and tiers. - Default brand at login: Users who manage multiple brands can now set a default brand to land in automatically on every login, configured under Profile settings.
Available for Marketing Hub Enterprise with the Brands Add-on. - Feature-level credit limits: Admins can now set credit limits for individual credit-consuming features in addition to portal-level limits, from the Usage and Limits dashboard.
Available for all Starter, Pro, and Enterprise plans. - AutoCapture website events: AutoCapture tracks clicks on buttons, links, and interactive elements using the existing HubSpot tracking code, with interactions promotable to verified events for lists, workflows, and scoring, and 90 days of historical backfill.
Available for Enterprise Customer Platform. - Sandbox improvements: Sandboxes now copy automated transactional emails, multi-brand supported assets, and playbooks during creation, with a new use case selection step for naming and documenting the sandbox's purpose.
Available for Enterprise across all hubs.
