Hello
I have a request and find no answer to my question:
We want to have a no-reply email ( we launched the request from our team to have it done in Gmail) and we want to know if we have those 2 possibilities:
1. The contacts can’t not reply to this email ( it’s blocked)
2. We have an automatic reply. And can we calibrate this demand with the language that the contact is speaking or do we need to have a workflow for this?
Many thanks
Hi @Nikie,
It’s not possible to block a recipient from answering to an email, this is a built-in feature of all email clients and cannot be prevented.
Regarding your second question, this could be achieved with a custom code action in a workflow to detect the incoming language and a workflow to send an automated email back, yes. To set this up, you would need an Operations Hub Professional and a Marketing Hub Professional subscription.
The question is whether such a fairly elaborate setup makes sense - or whether you’d rather set up your auto-response to include multiple language variations / translations below each other, assuming that the email you’re sending is on the shorter side.
Let me know if you have any follow-up questions!
ok for the workflow I can build it, but when you say auto reply to you
mean there is functionality for this one directly in hubspot ? or is it
still a workflow for the simple auto response ?
Hi @Nikie,
The auto-reply would have to be set up in Google, not in HubSpot. HubSpot does not have any auto-reply features that I’m aware of.
The approach here would be creating a ticket from the incoming conversation, then send an automated email from this ticket, if you want to do this from HubSpot. I wouldn’t recommend it, purely for the level of unnecessary complexity when you might as well set up an auto responder directly in Google.
Best regards!