# It always shows loading.

**URL:** <https://community.hubspot.com/t/it-always-shows-loading/16859>\
**Category:** HubSpot Academy Support\
**Created:** [October 22, 2019, 3:58am UTC](https://community.hubspot.com/t/it-always-shows-loading/16859 "2019-10-22T03:58:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LeoChen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leochen/32/30191_2.png) [@LeoChen](https://community.hubspot.com/u/LeoChen)\
**Post date:** [October 22, 2019, 3:58am UTC](https://community.hubspot.com/t/it-always-shows-loading/16859/1 "2019-10-22T03:58:03Z")

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I have finished the course of sales software, but it always loading when obtaining the certificate.

 ![捕获.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/5/d573e7b2f82d62913bee283c5f5d8950b97e89b2.png)

 ![XXX.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/1e6d7708b3d87d6b4998cac4f1cefaeb1c52b1ce.png)

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [October 22, 2019, 5:39pm UTC](https://community.hubspot.com/t/it-always-shows-loading/16859/2 "2019-10-22T17:39:25Z")

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Hi Leo,

Thanks for letting us know. I just made some edits on our end, can you pleae double check on your end if you now have access to the certification?

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<div class="post-metadata">

**Author:** ![LeoChen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leochen/32/30191_2.png) [@LeoChen](https://community.hubspot.com/u/LeoChen)\
**Post date:** [October 23, 2019, 2:09am UTC](https://community.hubspot.com/t/it-always-shows-loading/16859/3 "2019-10-23T02:09:45Z")

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Yeah！I got the certification，thank you very much，caiello！

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**Author:** ![alanyen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alanyen/32/35608_2.png) [@alanyen](https://community.hubspot.com/u/alanyen)\
**Post date:** [October 24, 2019, 12:53am UTC](https://community.hubspot.com/t/it-always-shows-loading/16859/4 "2019-10-24T00:53:25Z")

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I’m having the same issue as well.

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<div class="post-metadata">

**Author:** ![alanyen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alanyen/32/35608_2.png) [@alanyen](https://community.hubspot.com/u/alanyen)\
**Post date:** [October 23, 2019, 6:00pm UTC](https://community.hubspot.com/t/it-always-shows-loading/16859/5 "2019-10-23T18:00:33Z")

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I’m getting the same error too. I even had to retake the test as i waited over 24 hours for the certificate to load.

 ![Screen Shot 2019-10-23 at 1.23.21 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/d/3d2233c5dcc0d64d08a64a0dd1b0be96f90c9a0d.png)