# Issues with tracking emails **URL:** \ **Category:** CRM\ **Created:** [January 24, 2023, 6:09pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636 "2023-01-24T18:09:52Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![SSamborn](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@SSamborn](https://community.hubspot.com/u/SSamborn)\ **Post date:** [January 24, 2023, 6:09pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/1 "2023-01-24T18:09:52Z")
I am a new CRM user and I have the Outlook add-in setup. I am using the Outlook Desktop client. The issue is that my SENT emails are not tracked in Hubspot. I know the add in is working because the Hubspot tracks inbound emails, but not outbound. (It also succesfully tracks my calendar) I cannot find any setting that has to do with this. Anyone have any ideas? Thanks ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [January 24, 2023, 6:15pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/2 "2023-01-24T18:15:50Z")
Hi @SSamborn, This article contains steps for troubleshooting: [Troubleshoot the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in#tracking-notifications) Could you review them and report back? Best regards! _Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges._ ---
**Author:** ![SSamborn](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@SSamborn](https://community.hubspot.com/u/SSamborn)\ **Post date:** [January 24, 2023, 8:48pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/3 "2023-01-24T20:48:28Z")
Thanks Karsten. I reviewed the article and it does not appear to have any helpful info. A few few things to note - 1. I am running Outlook desktop using an Office 365 account 2.I have the Outlook Desktop add in installed and working. (I can see it and use it from within Outlook) 3. I am sending emails out via Outlook 4. Inbound emails do show up in my Hubspot portal, only the OUTBOUND emails do not show up 5. I do not have a separate Hubspot Sales for Windows app installed on my PC. DO I need this? If so where do I get it? It does not download from that link on the page you sent Please advise THanks ---
**Author:** ![marcy730](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marcy730/32/31330_2.png) [@marcy730](https://community.hubspot.com/u/marcy730)\ **Post date:** [January 24, 2023, 11:09pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/4 "2023-01-24T23:09:51Z")
Hi! I hope this helps. In my Sales App I have to click track and log email everytime I use Outlook to send an email to a HubSpot Contact. This is what it looks like for me. We are using Office 365 and I have the add-on added to my Outlook. If you have people added to CC or BCC make sure to remove them from the log, because if they aren’t, HubSpot makes a new record for them. ![Screen Shot 2023-01-24 at 5.07.02 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/7/373643dcdd68a1042aa2df1a5419ff0c18ad779a.png) . ![Screen Shot 2023-01-24 at 5.07.09 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/f/df627d3bc1051bdd364ac5715e22d6c6cef1cdcd.png) ---
**Author:** ![SSamborn](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@SSamborn](https://community.hubspot.com/u/SSamborn)\ **Post date:** [January 25, 2023, 12:32pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/5 "2023-01-25T12:32:36Z")
Thanks Marcy. I have both Log and Track emails checked in my Outlook add in (under Settings/Log and Track settings) and the default associations are seleted as well. When I look at the Sales Add In In Outlook for ALL for all my contacts, they all say “This email isnt tracked” under the “This email activity” section. Very strange ---
**Author:** ![marcy730](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marcy730/32/31330_2.png) [@marcy730](https://community.hubspot.com/u/marcy730)\ **Post date:** [January 25, 2023, 2:37pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/6 "2023-01-25T14:37:49Z")
@SSamborn Interesting, I just did a test and I wonder if something is going on with the App, because I picked Log and Track and look at the error I see on the email, it says I picked not to track it when I did both. ![Screen Shot 2023-01-25 at 8.37.15 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/4/84640c70177777876a7f42850963acc96e953628.png) ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/1/a196e898a60b054cbfc48a9accf1f5108fb25a9e.png) ---
**Author:** ![SSamborn](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@SSamborn](https://community.hubspot.com/u/SSamborn)\ **Post date:** [January 25, 2023, 4:21pm UTC](https://community.hubspot.com/t/issues-with-tracking-emails/73636/7 "2023-01-25T16:21:13Z")
Marcy Thanks - that is very interesting. Are these channels monitored by any Hubspot people? Its been happening for me for at least 2 weeks. Scott