# Issues with taking exams

**URL:** <https://community.hubspot.com/t/issues-with-taking-exams/52170>\
**Category:** HubSpot Academy Support\
**Created:** [February 25, 2022, 12:01pm UTC](https://community.hubspot.com/t/issues-with-taking-exams/52170 "2022-02-25T12:01:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DAwotwe](https://avatars.discourse-cdn.com/v4/letter/d/b5e925/32.png) [@DAwotwe](https://community.hubspot.com/u/DAwotwe)\
**Post date:** [February 25, 2022, 12:01pm UTC](https://community.hubspot.com/t/issues-with-taking-exams/52170/1 "2022-02-25T12:01:56Z")

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Please I tried to take my exams onthe digital advertsing certification course but each time I click on “start exam”, I get a message that I failed with a score of 0/60 when the exam questions did not open in the first place.

Why is this so?

Kindly addresss this for me, this issue is getting frustrating.

Thank you

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [February 25, 2022, 4:42pm UTC](https://community.hubspot.com/t/issues-with-taking-exams/52170/2 "2022-02-25T16:42:35Z")

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Hi @DAwotwe

Thank you for reaching out to the Community!

Is [this the course](https://academy.hubspot.com/courses/digital-advertising-training) you’re trying to complete? I just did some testing on my end and I’m not able to reproduce the issue.

I’m suspecting that this could be a browser or a device issue. Can you please try to access the exam in a different browser in a desktop environment, preferably Chrome? If you’re already using Google Chrome, please [clear your cache & cookies](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache) and try again. Please also check our [mobile Academy app](https://knowledge.hubspot.com/resources/use-the-hubspot-academy-in-the-hubspot-mobile-app) to see if you encounter the same problem there. I hope this helps!

Cheers  
Mia, Community Team

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**Author:** ![AbdullahSiddiq](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@AbdullahSiddiq](https://community.hubspot.com/u/AbdullahSiddiq)\
**Post date:** [November 25, 2023, 6:24am UTC](https://community.hubspot.com/t/issues-with-taking-exams/52170/3 "2023-11-25T06:24:15Z")

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I am facing the same issue, I am using chrome and I cleared the cache but it’s still not solved. I can’t attempt the exam.