Issues with Email Delivery via HubSpot Due to Company Domain Being Flagged as Incorrect

Our company domain is being flagged as incorrect by HubSpot, so when we add colleagues to the CC field of an email, they do not receive it. HubSpot indicates that previous emails have not been delivered to that address, which is incorrect as it used to work fine. The issue occurred because our domain was unreachable for a week due to problems with Microsoft, causing our domain to not function properly for a short period.

The domain has since been fixed, but HubSpot still does not deliver emails to it.

How do you suggest we resolve this issue?

Currently, all emails sent outside of HubSpot are working fine, so the problem only occurs when the email is sent through HubSpot.

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[Moderator Note: updated link]

Hi @MarcoSambiase ,

I think this is something that you should bring up with HubSpot Support directly here - I think they’re likely the only ones that can help with this!

Thanks,

Louise Hare she/her
Freelance HubSpot Expert
If my reply helped to answer your question please mark it as a solution to make iteasier for others to find!

Hi Louise,

Since I have a free plan, it’s impossible for me to contact anyone. Therefore, I’m not sure how to proceed at the moment.