I finished the Service Hub exams and cannot complete the practical part due to a missing navigation. I already emptied the cache and downloaded a new browser (chrome), but no success. Any idea how I can complete the exam?
Hi @TKillian4, your screenshot is from HubSpot Academy which has a different navigation than the HubSpot web app. You’d need to open your HubSpot account directly to access the Conversations > Inbox menu.
If you’re using HubSpot Free, you’ll need to sign up for the free 2 week trial to access the tools you need to complete the exercises. Click the Discover HubSpot tools in the upper right to get started.
And where do I click on “completed” as advised in the screenshot or let the HubSpot team know which I created? In case I am someone who has an existing company account with them and multiple snippets, ticket replies etc.?
@TKillian4 I’m sorry, I’ve just realized that you’re entire screen is blank below the navigation - initially I thought it was the way you took the screenshot, but I see now that the entire practical exercise information within the center of the screen is missing.
You would need to be able to click the orange button within the certification, this is how the software detects that you’ve completed the task automatically.
Perhaps @APernell or @NicoleJ can help further with the issue.
Okay, that is almost what I thought, but emptying the cache and downloading chrome didn’t solve the issue. How can I complete the certificate?
@TKillian4 I’m surprised that clearing the cache and a new browser didn’t resolve the issue and I’m sorry there’s not much else I can do to help - I tagged in the community moderators from HubSpot Academy for further guidance.
Hopefully they’ll have an answer for you soon!
Hi Jennifer,
I would like to report that I am having the same issue. I cannot complete the certification for Sales Software due to the same loading issues as discribed by @TKillian4. I have tried to clear cashe on both Safari and Chrome and stop any blockers but the same blank white screen. Do you know if the academy team has had a chance to look into this issue?
Thank you!
-Aaron
I was able to use the chat box and was given the 2 week free trial. This allowed me to complete the exercise! @TKillian4 . Thank you
@AHartman1223 glad you could get it resolved to complete the certification, congratulations!
Yes, thank you. This suggestion was mentioned earlier, but how could you click on COMPLETED in the Academy with the trial? Since I just see a blank background, I don’t understand how I could complete that.
