# issues Completing the email task in Sales Software Certification **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [January 9, 2024, 5:00pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442 "2024-01-09T17:00:30Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 9, 2024, 5:00pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/1 "2024-01-09T17:00:30Z")
Hi! I have just Passed the Sales Software Certification but I have problems completing the create or send email task. I have tried three times but it falls every time. can anyone Please provide the outline for that exercise? The same problem goes for the create a deal task, fails every time, What’s the possible problem? do every property need to be filled out? please help me! / Victor ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [January 9, 2024, 6:02pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/2 "2024-01-09T18:02:52Z")
Hello @VKaiser , Thank you for reaching out to the academy community page! I’m happy to help out with this. I just passed you on the backend. You are all set! Thank you! Anissa ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 9, 2024, 7:15pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/3 "2024-01-09T19:15:17Z")
thank you very much! ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 15, 2024, 9:58pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/4 "2024-01-15T21:58:09Z")
Hi again! i have just completed the marketing software course, can you please pass the tasks for me so I receive my certifikate? thanks, Victor ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [January 15, 2024, 10:09pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/5 "2024-01-15T22:09:13Z")
Hello @VKaiser , Unfortunately you have not completed or attempted to do the practical exercises. You would need to do the exercises first. Thank you! Anissa ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 15, 2024, 10:25pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/6 "2024-01-15T22:25:14Z")
AH ok, even if I don’t have marketing Hub pro? / Victor ---
**Author:** ![ADinizRibeiro](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@ADinizRibeiro](https://community.hubspot.com/u/ADinizRibeiro)\ **Post date:** [August 26, 2025, 5:09pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/7 "2025-08-26T17:09:44Z")
Hi!!! I’m facing the same problem with the create email task, i’ve tried 3 times but it wont complete ---
**Author:** ![Victor\_Becerra](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Victor\_Becerra](https://community.hubspot.com/u/Victor_Becerra)\ **Post date:** [August 26, 2025, 5:14pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/8 "2025-08-26T17:14:52Z")
Hey @ADinizRibeiro Thanks for the great question! My recommendation is to create a new post for this. This gives your post the best shot at getting seen by as many of our amazing community members as possible. Feel free to tag me in the post and I’m happy to get you started Best, Victor ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 17, 2024, 5:39pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/9 "2024-01-17T17:39:24Z")
hi again @APernell! i have now tried to complete the two remaining tasks in the marketing software certifikation, followed the instructions Carefully, it wont complete itself. can you please pass them for me now? best regards Victor ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [January 17, 2024, 8:05pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/10 "2024-01-17T20:05:24Z")
@VKaiser , I am not seeing that on my end. Can you screenshot where you completed this? Thank you! Anissa ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 17, 2024, 8:38pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/11 "2024-01-17T20:38:25Z")
sure Create a CTA ![VKaiser_0-1705523562438.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/a/3ae0f3618a0c3ab4f144e8ad737933cc1265bbe5.png) create a buyer persona: ![VKaiser_1-1705523728401.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/0/a0c0a3ba5390a1a14bca5062efaf326fd2dbb4ec.png) exam completion: ![VKaiser_2-1705523882203.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/4/847759c5a33bf3555faf7f5f34af36084c2b125f.png) / Victor ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [January 17, 2024, 11:37pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/12 "2024-01-17T23:37:51Z")
@VKaiser I am sorry, I should have been more clear. I was referring to the actual CTA and buyer persona. Thank you! Anissa ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 18, 2024, 3:43pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/13 "2024-01-18T15:43:14Z")
hi! yes cta exercise : [image: image.png] Create a buyer persona: [image: image.png] / Victor ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [January 19, 2024, 12:47am UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/14 "2024-01-19T00:47:12Z")
@VKaiser I can’t see the image. ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 19, 2024, 1:38pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/15 "2024-01-19T13:38:47Z")
hi! strange… better now? Create a CTA: ![create a buyer persona.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/0/40e654253a65b36760833390c540e11ac224cad0.jpeg) ![create a CTA.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/0/d0faa856ebb5696649b6774989b727e0beff4180.png) ---
**Author:** ![VKaiser](https://avatars.discourse-cdn.com/v4/letter/v/3ec8ea/32.png) [@VKaiser](https://community.hubspot.com/u/VKaiser)\ **Post date:** [January 19, 2024, 8:05pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/16 "2024-01-19T20:05:14Z")
first picture is create a buyer persona second is create a CTA / Victor ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [January 20, 2024, 12:20am UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/97442/17 "2024-01-20T00:20:59Z")
@VKaiser Thank you. You are all set