# Issues Completing the email task in Sales Software Certification

**URL:** <https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601>\
**Category:** HubSpot Academy Support\
**Tags:** email-marketing\
**Created:** [August 26, 2025, 5:30pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601 "2025-08-26T17:30:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ADinizRibeiro](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@ADinizRibeiro](https://community.hubspot.com/u/ADinizRibeiro)\
**Post date:** [August 26, 2025, 5:30pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601/1 "2025-08-26T17:30:36Z")

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Hi! I’m new here and I’m facing some issues to complete the create email task, I’ve tried 3 times with no success. [@Victor\_Becerra](https://community.hubspot.com/t5/user/viewprofilepage/user-id/620965)

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**Author:** ![Victor\_Becerra](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Victor\_Becerra](https://community.hubspot.com/u/Victor_Becerra)\
**Post date:** [August 26, 2025, 5:48pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601/2 "2025-08-26T17:48:29Z")

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Hi there @ADinizRibeiro

I’m tagging @APernell from our Academy team to assist you directly with this issue. They’ll be able to look into your account and help get this resolved for you.

Thanks for your patience, and we’ll get this sorted out!

Best, Victor

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [August 26, 2025, 9:33pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601/3 "2025-08-26T21:33:32Z")

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Hello @ADinizRibeiro ,

Thank you for reaching out to the academy community board! I’m happy to help out with this. Can you share a screenshot of the practical exercise you are trying to complete? I am not showing it as started on my end,

Thank you!

The Academy team

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**Author:** ![ADinizRibeiro](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@ADinizRibeiro](https://community.hubspot.com/u/ADinizRibeiro)\
**Post date:** [August 27, 2025, 1:11pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601/4 "2025-08-27T13:11:16Z")

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Sure, maybe it’s a little dificult to understand, because I’m Brazilian and the screenshot is in portuguese, but in the first one I’m showing that I’m waiting for the task to be complete, and in the second one I’m showing that I did the task, at least I think it’s done right.

 ![Captura de tela 2025-08-27 100806.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/54326222ae31ad5b7e3cb9eba3b8d1b4ae76981c.png)

 ![Captura de tela 2025-08-27 100731.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/5/554036431738e5497a2a631247f6c2ccbf9bd280.png)

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**Author:** ![ADinizRibeiro](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@ADinizRibeiro](https://community.hubspot.com/u/ADinizRibeiro)\
**Post date:** [September 2, 2025, 4:45pm UTC](https://community.hubspot.com/t/issues-completing-the-email-task-in-sales-software-certification/138601/5 "2025-09-02T16:45:42Z")

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I’ve waited some days to see if the task is complete, but still the same here  
@APernell