# issue with tracking

**URL:** <https://community.hubspot.com/t/issue-with-tracking/34232>\
**Category:** Gmail Sales Extension\
**Tags:** professional\
**Created:** [March 21, 2021, 10:18am UTC](https://community.hubspot.com/t/issue-with-tracking/34232 "2021-03-21T10:18:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![NVashchenko](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nvashchenko/32/78108_2.png) [@NVashchenko](https://community.hubspot.com/u/NVashchenko)\
**Post date:** [March 21, 2021, 10:18am UTC](https://community.hubspot.com/t/issue-with-tracking/34232/1 "2021-03-21T10:18:52Z")

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Hello. I have some issues with email tracking. Once I send an email, I get a notification that an email was opened. It happens after several sec after sending.

I followed all these steps and it didn’t help me to fix the issue.

- Ensure that your **[Chrome browser and extension are up-to-date](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-chrome-extension#updates)**. - my Google Chrome is up to date
- Ensure that another **[browser extension isn’t conflicting with the HubSpot Sales Chrome extension](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-chrome-extension#troubleshooting-in-chrome-for-emails-not-tracking)**. - I turned off all tracking extensions
- Ensure that you’re **[not blocking third-party cookies](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-chrome-extension#extension-is-not-appearing-in-google-chrome)** in your Chrome browser. - I allowed all cookies
- Clear your **[browser cache and cookies](https://knowledge.hubspot.com/cos-general/how-to-clear-your-browser-cache)**. - done
- delete and reinstall the extension
- updated the extension
- blocked my IP

Could you please advise what else can I do to fix it?

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**Author:** ![Bryantworks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bryantworks/32/94963_2.png) [@Bryantworks](https://community.hubspot.com/u/Bryantworks)\
**Post date:** [March 22, 2021, 1:54pm UTC](https://community.hubspot.com/t/issue-with-tracking/34232/2 "2021-03-22T13:54:27Z")

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Hey @NVashchenko,

Did you also [Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extension](https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-outlook-add-in-or-chrome-extension)?

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**Author:** ![dyljohbar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dyljohbar/32/73373_2.png) [@dyljohbar](https://community.hubspot.com/u/dyljohbar)\
**Post date:** [April 1, 2021, 4:38pm UTC](https://community.hubspot.com/t/issue-with-tracking/34232/3 "2021-04-01T16:38:39Z")

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