# Issue with my email tracking - Chrome

**URL:** <https://community.hubspot.com/t/issue-with-my-email-tracking-chrome/68981>\
**Category:** Sales Email\
**Created:** [November 10, 2022, 8:06am UTC](https://community.hubspot.com/t/issue-with-my-email-tracking-chrome/68981 "2022-11-10T08:06:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ERabaglia](https://avatars.discourse-cdn.com/v4/letter/e/cab0a1/32.png) [@ERabaglia](https://community.hubspot.com/u/ERabaglia)\
**Post date:** [November 10, 2022, 8:06am UTC](https://community.hubspot.com/t/issue-with-my-email-tracking-chrome/68981/1 "2022-11-10T08:06:57Z")

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Hello,  
I set up everything a few months ago, Chrome extension, Gmail synchronization and everything are activated. Suddenly, some emails are not synchronized with my Hubspot account.  
I don’t understand why some emails are logged correctly and some of them are not.  
I delete everything and I downloaded it again and nothing changed.  
Could you help me to figure it out please?  
Thank you

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 10, 2022, 8:12am UTC](https://community.hubspot.com/t/issue-with-my-email-tracking-chrome/68981/2 "2022-11-10T08:12:00Z")

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Hi @ERabaglia,

A common misconception is that HubSpot tracks new incoming emails. However, HubSpot will only track replies to emails sent from the CRM or using the extensions: [Understand reply-only email logging rules](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm)

Could you check whether the ‘missing’ emails are new incoming emails? If so, the extension would be working as expected.

Best regards!

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<div class="post-metadata">

**Author:** ![ERabaglia](https://avatars.discourse-cdn.com/v4/letter/e/cab0a1/32.png) [@ERabaglia](https://community.hubspot.com/u/ERabaglia)\
**Post date:** [November 10, 2022, 8:25am UTC](https://community.hubspot.com/t/issue-with-my-email-tracking-chrome/68981/3 "2022-11-10T08:25:48Z")

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Hi,  
This is not my case I think, because I track every kind of email like “new  
contact” or even “existing contact”.  
For example, yesterday I sent an email to an existing contact and the email  
isn’t logged under the company or the contact person.  
In another case, last week, I replied to an existing contact again and my  
email was logged but not the email from my contact.  
In another use-case, I received an email from an existing contact (logged  
in Hubspot) but my reply wasn’t logged in Hubspot.  
Those use cases are different and don’t make any sense to me.  
Thank you for your help