Hi @PamCotton
It’s sadly not just one user, it’s everyone as long as they don’t have access to both the inbox they move from and to.
Regarding permissions I’m not sure if there is a specific permission to be able to move conversations? I can’t find any atleast. Only access to the inbox and to edit custom views in the inbox.
The user typicaly selects to move a conversation from inbox A to inbox B, assign it to no one and add a comment.
The conversation is then moved to inbox B, but it does not unassign (still assigned to the original user) and the comment simply doesn’t show up. No error message.