# Issue with loggin emails to CRM using BCC

**URL:** <https://community.hubspot.com/t/issue-with-loggin-emails-to-crm-using-bcc/43468>\
**Category:** Sales Email\
**Tags:** free\
**Created:** [September 7, 2021, 5:47pm UTC](https://community.hubspot.com/t/issue-with-loggin-emails-to-crm-using-bcc/43468 "2021-09-07T17:47:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Saydiburkhon](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/saydiburkhon/32/99730_2.png) [@Saydiburkhon](https://community.hubspot.com/u/Saydiburkhon)\
**Post date:** [September 7, 2021, 5:47pm UTC](https://community.hubspot.com/t/issue-with-loggin-emails-to-crm-using-bcc/43468/1 "2021-09-07T17:47:00Z")

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We can not log emails to HubSpot using the BCC address. It used to work fine before but it recently stopped working for some reason.

Can you please provide some assistance on this?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [September 8, 2021, 4:04pm UTC](https://community.hubspot.com/t/issue-with-loggin-emails-to-crm-using-bcc/43468/2 "2021-09-08T16:04:44Z")

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Hello, @Saydiburkhon I was able to found some requirements that we need to ensure in order to log the emails, [more information here,](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm)could you please confirm if all the requirements are working on your end?

I hope this information helps .

Kindly ,

Pam

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [September 15, 2021, 4:34am UTC](https://community.hubspot.com/t/issue-with-loggin-emails-to-crm-using-bcc/43468/3 "2021-09-15T04:34:43Z")

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Hi @Saydiburkhon ,  
Check thsi article [here](https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address). Hope issue will resolve.  
Also check this long thread [here](https://community.hubspot.com/t5/CRM/bcc-to-log-emails-stopped-working-while-forwarding-is-fine/td-p/19025). May be you can find something.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.  
Thanks and Regard.