Issue with Linkedin tagging in Hubspot

The one that doesn’t show up at all has set her permissions to allow mentions. The ones that I can tag in HS, but HS doesn’t show their full surname, and when the post goes live, is untagged, also has set her permissions to allow mentions.
If all my colleagues I want to tag need to enable third-party data use by HubSpot Social, the guide should state that as a fifth bullet point.