Issue with form channel and inbox

Service Hub Tickets & Conversations
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1

Hi,

I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox.

I am doing so with a form that auto creates tickets. Upon reconnecting, I selected my existing form. When I hit next, it completely wiped my form clean, removing all text and data fields for collection. I then had to toggle back on the ticket properties which then allowed me to connect the pipeline to the channel.

Is there no way to move a form channel to a new inbox from an existing one? Also, how do I recover the form? We are on full enterprise.

2

Hi @CSic,

Thank you for reaching out to the Community!

I can see that you have an open ticket with our support team. I would encourage you to keep working with them as they have access to internal troubleshooting tools and your account. You’ll be able to share screenshots with them regarding this matter in addition to example links to your inbox.

Thank you,

Kristen